Help Center

Giving Statements

Giving Statements

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• Generating Tax Statements
• Customize Your Tax Statement Cover Letter
• Using Households for Tax Statements
• How to Print Tax Statements
• Donations to Consider at Tax Time

See all 13 articles

Giving

Engiven

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• How to Manage Your Engiven Dashboard and Customize Giving Widgets
• How to Set Up Crypto Giving on Your Website with Engiven
• How to Set Up Stock Giving on Your Website with Engiven
• Introducing a Smarter Way to Accept Stock Gifts with Engiven
• How to Update Your Engiven Organization Information

See all 7 articles

Tithely Tap Discs

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• Tithely Tap Discs Return & Refund Policy
• Exploring Tithely Tap Landing Page
• Accessing and Navigating the Tap Dashboard
• How to Use Tithely Tap
• How to Properly Test Your Tithely Tap Discs Sample Pack

See all 8 articles

Check Scanning

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• How to Process a Scan Check Entry with No Associated Donor
• Troubleshooting Scanned Checks: Error vs. Failed Statuses
• Getting Started with Check Scanning in Admin Batch Giving
• Splitting a Committed Scanned Check to Multiple Funds
• Reassigning Scanned Checks

See all 9 articles

Giving Launch Resources for Your Church

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• How to Grow Generosity and Increase Giving with Tithely
• Accepted Payment Methods by Country
• Sharing Your Tithely Giving Form Via QR Code
• Getting Started with Tithely Giving - [A Useful Checklist]
• Tithely Launch Kit

See all 19 articles

Giving Form

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• Year to Date Giving Tracker for Donors
• How to Create a Custom QR Code
• How to Create a Custom Giving Link
• Adjusting Giving Form Settings
• Sharing Your Giving Form: A Step-by-Step Guide

See all 7 articles

Add Tithely Giving to Your Website

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• How to Add Tithely Giving to Your Website
• Embed a Tithely Giving Form Onto Your Website Using an iframe
• How to Add Tithely Giving to Your Website: Wix
• How to Add Tithely Giving To Your Website: Squarespace
• How to Add Tithely Giving to Your Website: WordPress

See all 6 articles

See all 6 articles

Giving : Transactions

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• Export Individual Transactions
• Transaction Edits and Outcomes
• Viewing Individual Transaction Details
• Steps to Edit a Transaction
• How to Update a Donors Profile as an Admin

See all 15 articles

Giving : Recurring Gifts

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• How to Filter Recurring Gifts
• Set up Recurring Giving for a Donor with Admin Batch Giving
• Managing Recurring Giving Donations as an Admin
• View Transaction Details for a Recurring Donation
• View Failed Recurring Donations

See all 5 articles

Text to Give

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• Verifying Your Text Giving Phone Number (Twilio)
• Text to Give Fees?
• Setting Up And Using Text Giving

Giving : Admin Batch Giving

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• How to Edit External Organizations in Committed Check Scanning Batches
• External Organizations
• Edit External Organizations for Manual Entries
• Adding Admins to Tithely 1.0 (Admin Batch Giving and Events Access)
• How to Manually Enter and Delete Cash or Check Donations using Admin Batch Giving

See all 11 articles

Giving : Pledge Campaigns

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• How to Share and Launch Your Pledge Campaign
• How to Add Cash and Checks to a Pledge Campaign
• Creating a Pledge Campaign
• Send out Group Emails to your Pledgers
• Customize Pledge Webpage and Embed Code

See all 11 articles

Giving: Kiosk Mode

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• Closing out of Kiosk Mode
• Create A Shortcut For Kiosk Mode On Your Device
• Launching Kiosk Mode
• Using Kiosk Mode on Android
• Using Kiosk Mode on iPad

See all 5 articles

Giving : Bank Deposits

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• How to Read and Reconcile Your Updated Bank Deposits Page
• Why Does My Bank Deposit Show as “Paid” but I Haven’t Received It Yet?
• Understanding the New Payout and Deposit Timing with Stripe
• How to View and Export Transactions by Bank Deposit Date
• Viewing Bank Deposits in The One 1.0 Space

See all 13 articles

Giving : Fund Management

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• Add, Edit, and Archive Funds on The Giving Form

Giving : Tax Statements

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• Ensuring Accurate Tax Statements by Merging Duplicate People Profiles
• Generating Tax Statements
• Consolidating Tax Statements: Fixing Duplicate Donor Tax Statements
• Complete Guide to Creating Tax Statements in Tithely
• Choosing the Right Tax Statement: Tithely vs. Breeze

See all 17 articles

Giving : Settings

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• Giving Dashboard Overview
• Year to Date Giving Tracker for Donors
• What Is Changing: Giving Dashboard Widget Removal
• How to Edit Your Donation Email Settings
• How to Add Google Pay to Tithely Give

See all 11 articles

Giving 1.0 Space

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• How to Record Cash and Check Donations Using Admin Batch Giving
• Navigating to Giving Dashboard and Filtering by Source Type in Tithely 1.0
• How to Adjust Giving Fund in Tithely 1.0
• Editing a Recurring Gift in 1.0
• Kiosk Giving

See all 8 articles

People

All People

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• How to Manage Data Between Tithely and Breeze
• Add and Search for a Person in People
• Importing Contacts and Member Data into People
• Messaging Individuals from People
• How to Edit a Person's Profile in People

See all 15 articles

Groups

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• How to Delete a Group in Tithely People
• How to Import Groups Into Tithely People
• Add Multiple People to Groups
• How to Add and Remove Leaders From a Group
• Add and Remove People From a Group

See all 6 articles

See all 6 articles

Households

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• Add People to a Household
• Households in People

Background Checks

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• Background Check Status Definitions
• Viewing the Results of a Background Check
• Processing Time for Background Checks
• Ordering a Background Check
• Set Your Default Background Check Expiration

See all 10 articles

People : Settings

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• Exporting Legacy People Data

Messaging

Messaging : Getting Started

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• Tithely Messaging Vs. Breeze Messaging When to use Each
• Can I Use My Own Phone Number For Tithely Messaging
• Availability of Tithely Messaging
• Registering Your Messaging Phone Number
• Communicating With Your Groups

See all 9 articles

Messaging : Inbox

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• Understanding Number Options for Tithely Messaging
• Setting Up Text Notifications for Incoming Church Messages on Tithely
• What Messages Count Towards My Limit?
• Messages Failed to Send
• Replying to an Existing SMS or Conversation

See all 7 articles

Messaging : Blasts

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• Why Typing Directly into Tithely Messaging is Important
• How long can a text message be?
• How to Duplicate a Previous Email Blast in Tithely Messaging
• Reasons Messaging Blast Have Not 100% Sent
• My scheduled emails are sending immediately and show they were sent on 12/31/1969

See all 10 articles

Messaging : Groups, Follow Ups, Keywords, Settings

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• Managing Communication Preferences in Tithely Messaging
• Can We Use Our Own Church Domain Name in Messaging Emails
• How to Subscribe to Text Messages
• Understanding Follow Up Stats
• Keywords in Messaging

See all 7 articles

Events

Events

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• How to End an Event
• Registering for Multiple Tickets in a Single Event with Tithely Events
• How Can Attendees Pay For an Event?
• How to Add an Attendee to An Event
• How Can I Import Attendees to An Existing Event?

See all 14 articles

Church Apps

Apps : Getting Started

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• Learn More About Tithely Custom Church App
• Understanding the Church App Feedback
• How to Adjust Service Times on Your Church App
• Is My Unique App On The Apple and Google Play Stores?
• Can I edit my App Download Link?

See all 13 articles

Apps : Logging In, Users, & Access Permissions

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• Understanding the Church App Feedback
• How to Add Limited Access Users for Apps
• Logging Onto Your Church App Dashboard
• How to Reset Your Password in the Church App
• Adding and Changing Administrator Roles on Your App Dashboard

See all 8 articles

Church App Online Dashboard

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• Church App Analytics Update March 15th, 2024
• Making an Inbox Tab for the Church App
• Church App Analytics
• Group - Push Notifications
• App Admin View Tutorial 🎥

See all 9 articles

Apps : Integrations & RSS Feeds

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• Church Apps Guide to Sunsetting the Social Tab & Using Web Links as an Alternative
• Discontinuation of Twitter Integration in Church Apps
• Why Won't My YouTube Video Play on my Site or App?
• Linking Sermon Notes to Podcasts and Tithely Sites
• Adding Events to Your Church App

See all 12 articles

Apps : Manually Adding Content

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• Updating Your App's "About Us" Page
• Adding Live Streams to Your App
• Adding A Blog to Your Church App

Designing Your Custom App

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• Updating Your App's "About Us" Page
• Why Are my Tabs Not Showing | Hide in More Menu Option
• Using Advanced Developer Version in Layout Editor
• App Home Screen Layout Editor
• Using Color to Make Your App Pop

See all 8 articles

Apps : Sermons, Member Area, Prayer Wall

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• Adding Videos To Your Church App
• Using the Prayer Wall on Your Church App
• Why Doesn’t My YouTube Video Play in My Church App?
• Creating and Editing Sermon Notes on Your Church App

Apps : Groups & Group Chat

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• Sharing and Managing Media in Group Chat
• Church Apps 2 Way Push Notification Admin View (Device)
• Church Apps 2 Way Push Notification Admin View (Dashboard)
• How to Enable Push Notifications in The Church App
• How to Add Auto Notifications

See all 11 articles

Apps : Photos and Images

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• How to Update Your Banner Images
• Collecting an Image Link from Google Drive and Dropbox
• Photos Tutorial - App Dashboard
• App Graphic Dimensions and Examples
• Creating an Image Link for your Church App Using Tithely Media

See all 5 articles

Sites

Sites : Settings

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• Finding Your Podcast RSS Feed in Sites
• Maintenance Mode for your Tithely Site
• Understanding and Utilizing Tags on Tithely Sites
• Add or Edit Your Location and Map
• SEO in Tithely Sites

See all 14 articles

Content

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• Why Is My Photo Flipped Sideways or Upside Down?
• Why Are My Images and Logo Blurry?
• Embedding an Image in the Text Area
• Adding Images and Files to a Page
• Using the Crop Focus Feature

See all 19 articles

Sites : Menus

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• Managing Your Top Bar and Footer Buttons
• Changing the Main Menu on Sites

Sites : Design

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• Create A Staff Member Page & Add Staff
• Creating An Image or File URL For Tithely Sites
• Is there a limit to how many pages or content we can upload to our website?
• Why have all our News (and Blog) posts dropped off the block on the homepage?
• I created a page but want it to be a Program. Is there a way to convert it to a Program?

See all 24 articles

Sites : People & Users

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• Managing Admin Website Access for Ascend and Tithely Customers Without a Tithely User
• Sites Password Security
• Can we give someone access to only edit the website?
• Staff Pages on Tithely Sites
• Overview of Tithely Sites Users/People and Groups

See all 8 articles

Sites : Newsletter

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• Troubleshooting Email Delivery Issues for Shaw.ca Users
• How to Authenticate Your Newsletter and Contact Form Domain for Tithely Sites
• Newsletter Stats & Deliverability Report
• Why Can't I Add an Email to an Email List?
• Why Yahoo and Gmail addresses can no longer be used as your Send From address on Site Newsletters

See all 14 articles

Sites : Plan Your Visit

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• Tithely Sites Reviews
• Plan Your Visit

Sites in Breeze

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• How to Add Giving to Your Website with Breeze Giving and Tithely Sites
• How to Access Your Tithely Site After Cancelling Your Breeze Account
• Tithely Media access with Tithely Sites in Breeze
• Connecting Your Tithely Site and Breeze Account
• Sign up for Tithely Sites in Breeze

See all 6 articles

See all 6 articles

Sites : Helpful Resources

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• Why Does My Site Show as .tithelysetup.com?
• Ascend Customer Migrating to Tithely Billing
• Does Tithely Sites support FTP?
• We signed up for a website and we would also like to have custom emails, can you help?
• How to Install Facebook Pixel to Tithely Sites

See all 19 articles

Church Management Systems (ChMS)

Breeze

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• Visit the Breeze Help Center

Elvanto

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• Visit the Elvanto Help Center

Media

Media

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• Create a Free Tithely Media Account
• Accessing Tithely Media from the Tithely Dashboard
• How to Delete Images from Tithely Media
• How to Download Images From Media
• How do I set up Tithely Media for our Church?

See all 11 articles

Global Settings

My Organization

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• Managing Your Sales Tax Exemption Status
• Adding User Permissions for Tithely Events
• How to Remove or Delete an Admin
• Managing User Access for Tithely Sites
• Tithely 1.0 vs 2.0 Settings and Permissions

See all 14 articles

My Account

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• How to Reset Your Tithely Admin Password and Account PIN
• How to Update Your First and Last Name in Your Account
• Why Did I Receive a "New Login Detected" Email?
• Updating Your Email For Passwordless Login
• How to Turn Notification Emails On/Off for my Tithely Account

See all 6 articles

See all 6 articles

Billing

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• What to Do If You're Not Receiving Billing Related Emails
• Managing Your Sales Tax Exemption Status
• How to Resolve an Overdue Invoice or Failed Payment
• How Cancellation Reimbursements Works
• Understanding Tithely's Subscription Refund Policy

See all 23 articles

Integrations

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• Adding OAuth to Planning Center Online (PCO) Integration
• How to Disable Integrations in Tithely Before Canceling Your Account
• Understanding Customer Creation in Tithely's QuickBooks Online Integration
• Fund Mapping For The Elvanto Integration
• Mapping Tithely Event Payments within Integrations

See all 19 articles

Additional Information

Tithely Roadshow Resources

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• Tithely Roadshow: Denver - Building Stronger Connections Through Intentional Group Management
• How to Update the Giving Tab URL on the Tithely Church App
• Tithely Roadshow Resources: Tithely Communications Mastery
• MCL Bootcamp Resources: Tithely Communications Mastery

Additional Information

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• Tithely Print Services with LifePress.com
• Learn More About Tithely Sites
• Understanding the New Payout and Deposit Timing with Stripe
• Tithely and Focus Missions: A Powerful Partnership for Mission Trip Management
• Understanding Disputed Donations in Tithely

See all 26 articles