Help Center

People

All People

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• Set Multiple People to a Location
• Export Contacts Data
• Relationships in People
• Editing and Deleting a Person in People
• Filters & Views in People

See all 9 articles

Groups

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• Add Multiple People to Groups
• How to Add and Remove Leaders From a Group
• Add and Remove People From a Group
• Adding Groups and Group Types in People

Households

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• Add People to a Household
• Households in People

Background Checks

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• Background Check Status Definitions
• Viewing the Results of a Background Check
• Processing Time for Background Checks
• Ordering a Background Check
• Set Your Default Background Check Expiration

See all 10 articles

People : Settings

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• Customize People Fields
• Requests for Removal

Giving

Giving Launch Resources for Your Church

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• Getting Started with Tithely Giving - [A Useful Checklist]
• Tithely Launch Kit
• Adding Giving to Your Facebook Page
• Tithely Giving Social Media Graphics
• 6 Quick Tips for Effectively Communicating About Tithely with your Church

See all 17 articles

Giving : Dashboard

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• Giving Dashboard Overview

Giving : Transactions

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• Adding A Missing Giving Fund
• Restricted Accounts and How to Resolve Them
• Issuing a Refund
• Create a Transaction Summary Report
• Transaction Details Overview

See all 8 articles

Giving : Recurring Gifts

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• Editing Recurring Giving Donations as an Admin
• View Transaction Details for a Recurring Donation
• View Failed Recurring Donations

Giving : Bank Deposits

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• What is an Adjustment?
• Marking and Unmarking a Deposit as Reconciled
• Viewing Your Bank Deposit Reports

Giving : Tax Statements

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• Generating Tax Statements
• Using Households for Tax Statements
• Customize Your Tax Statement Cover Letter
• Updating a Donors Email Address in Tax Statements
• Looking up a Tax Statement for an Individual

See all 6 articles

See all 6 articles

Giving : Admin Batch Giving

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• Using Admin Batch Giving

Giving : Fund Management

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• Fund Management

Giving : Pledge Campaigns

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• Creating a Pledge Campaign
• Send out Group Emails to your Pledgers
• Customize Pledge Webpage and Embed Code
• Pledge Campaign Notifications / Emails
• Overview of Pledge Statuses

See all 9 articles

Giving : Settings

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• Embed a Tithely Giving Form Onto Your Website Using an iframe
• How Often Are Funds Deposited to the Bank?
• "Cover the Fees™" Explained
• Setting Up and Updating Your Donation Confirmation Emails
• Updating Your Deposit Schedule and Statement Descriptor Settings

See all 8 articles

Giving 1.0 Space

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• Adding Tithely Giving To Wordpress (Giving 1.0)
• Editing Your Giving Button
• Create Custom Preconfigured Giving Links
• Managing Deposit Schedules in 1.0
• Managing Your Giving Types in 1.0

See all 14 articles

Early Access : Giving Form

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• How to Add Tithe.ly Giving (2.0) to Your Website: Wix
• How to Add Tithe.ly Giving (2.0) To Your Website: Squarespace
• How to Add Tithely Giving 2.0 to Your Website: WordPress
• Adding the Giving Form (2.0) to Your Tithely Site

Messaging

Messaging : Getting Started

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• SMS Registration For Messaging
• Communicating With Your Groups
• Messaging FAQ & Glossary
• Set Up Your Messaging Phone Number and Email Address
• Creating Secondary Admin Access for Messaging

See all 6 articles

See all 6 articles

Messaging : Inbox

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• Replying to an Existing SMS or Conversation
• Messaging Inbox Overview
• Start a New Conversation from the Tithely Messaging Inbox

Messaging : Blasts

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• AI In Messaging
• Understanding Blast Stats in Tithely Messaging
• Sending an SMS and Simple Email Blast
• Sending a Drag & Drop Email Blast
• Getting Familiar With the Drag & Drop Email Blast Creator

See all 5 articles

Messaging : Groups, Follow Ups, Keywords, Settings

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• Understanding Follow Up Stats
• Keywords in Messaging
• Set Up Messaging Notifications & Count Indicator Overview
• Follow-Ups in Messaging

Events

Events

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• Creating an Event 🎥
• Editing an Event 🎥
• Adding and Editing Discounts on a Tithely Event
• Managing Ticket Types on a Tithely Event
• Managing Registrations / Attendees 🎥 on a Tithely Event

See all 6 articles

See all 6 articles

Events (Beta)

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• Editing a Ticket Type in Events (BETA)
• Editing an Event (BETA)
• Accessing the Public Link for an Event In Events (BETA)
• Creating a Promo Code for an Event (BETA)
• Adding a Ticket Type for a Event (BETA)

See all 9 articles

Apps

Apps : Getting Started

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• Getting Started With Your Custom Church App
• Sharing Your App Download Link Explanation 🎥
• Downloading Your Tithely Church App
• What You Can Edit vs. What We Edit For You

Apps : Logging In, Users, & Access Permissions

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• Logging Onto Your Church App Dashboard
• How to Reset Your Password in the Church App
• Adding and Changing Administrator Roles on Your App Dashboard
• Accessing and Editing Your Account Information with the Church App
• How to Turn-off / Turn-on Login Notification

See all 6 articles

See all 6 articles

Church App Online Dashboard

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• Making an Inbox Tab for the Church App
• Tithely Church App Analytics
• Group Notifications
• App Dashboard Tutorial 🎥
• Creating and Editing App Pages on Your Church App 🎥

See all 8 articles

Apps : Integrations & RSS Feeds

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• Linking Sermon Notes to Podcasts and Tithely Sites
• Adding Events to Your Church App 🎥
• Tithely Event Registration Integration for Your Church App 🎥
• Linking a Playlist to Your Church App
• Verifying Your Facebook Page for Your App

See all 10 articles

Apps : Manually Adding Content

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• Adding Live Streams to Your App
• Adding A Blog to Your Church App

Designing Your Custom App

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• App Home Screen Layout Editor
• Using the Slide Out Menu on Your Church App🎥
• Using Color to Make Your App Pop
• Creating Irresistible Content for Your Church App
• Branding Your Custom App

See all 6 articles

See all 6 articles

Apps : Sermons, Member Area, Prayer Wall

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• Adding Videos To Your Church App
• Using the Prayer Wall on Your Church App
• Creating and Editing Sermon Notes on Your Church App

Apps : Groups & Group Chat

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• Managing Your Group in the Church App
• Adding Groups to the Church App
• Using the Group Chat feature the Church App

Apps : Photos and Images

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• How to Update Your Banner Images
• Photos Tutorial - App Dashboard
• App Graphic Dimensions and Examples

Sites

Sites : Helpful Resources

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• Do you offer site setup and design services?
• Sites FAQ & Glossary
• Cropping Photos on a Windows / PC Computer
• How to Get Your Tithely Site to Show in Google Search Results
• Filing Sharing With Dropbox

See all 10 articles

Content

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• Why Is My Photo Flipped Sideways or Upside Down?
• Why Are My Images and Logo Blurry?
• Embedding an Image in the Text Area
• Adding Images and Files to a Page
• Using the Crop Focus Feature

See all 19 articles

Sites : Design

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• Overview of Site Design 🎥
• Sites Search Function
• What Are Default Images?
• Updating Your Website Logo and Favicon
• Fonts on Sites

See all 7 articles

Sites : Settings

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• Add or Edit Your Location and Map
• SEO in Tithely Sites
• Track Website Statistics with Google Analytics
• Translations and Multi Language on Tithely Sites
• Creating Redirects on Your Site

See all 11 articles

Sites : People & Users

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• Sites Password Security
• Can we give someone access to only edit a specific area of the website?
• Adding Staff Blocks to Your Site
• Organization Groups and Adding a New User or Profile to Sites
• Edit, Archive, or Suspend a User on Sites

See all 7 articles

Sites : Newsletter

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• Import and Add Newsletter Subscribers
• Newsletter Subscription Lists
• Deleting a Newsletter Subscription List
• Export a Newsletter Subscriber List
• Create a Newsletter

See all 9 articles

Sites : Plan Your Visit

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• Tithely Sites Reviews
• Plan Your Visit

Sites : Menus

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• Managing Your Top Bar and Footer Buttons
• Changing the Main Menu on Sites

ChMS

Breeze

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• Visit the Breeze Help Center

Elvanto

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• Visit the Elvanto Help Center

Media

Getting Started

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• Accessing Tithely Media
• Tithely Media Overview & Glossary
• Using the Tithely Media Image Editor
• Tithely Media FAQ

Social Media Scheduler

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• Connecting Tithely Media to Your Social Media Accounts
• Using the Tithely Media Scheduler
• Edit a Scheduled or Draft Post in Tithely Media

Pay

Getting Started / Hardware

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• Getting Started with Tithely Pay
• What do the different LED lights mean on the Tithely Pay Card Reader?
• Tithely Pay Card Reader Maintenance
• How to Sign Up or Log in to Tithely Pay
• Ordering a Tithely Pay Card Reader

See all 6 articles

See all 6 articles

Pay Transactions and Receipts

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• Processing a Payment in Tithely Pay
• Emailing a Receipt in Tithely Pay
• Tithely Pay Email Receipt Details
• Processing a Refund in Tithely Pay
• Filtering Transactions in Tithely Pay

See all 5 articles

The Pay Shop / Using Pay

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• Creating and Editing Products in the Pay Shop
• The Tithely Pay Shop
• The Tithely Pay Keypad
• An Overview of the Tithely Pay Cart
• Creating and Editing Categories in the Pay Shop

See all 5 articles

FAQ's of Pay

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• Tithely Pay Pricing and Fees
• Tithely Pay FAQ
• What to do if your Tithely Pay Card Reader won't turn on
• What to do if you can’t connect the Tithely Pay Card Reader to Tithely Pay
• Tithely Pay Troubleshooting

See all 5 articles

Global Settings

My Organization

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• Changing the Account Owner
• Updating Bank & Legal Information
• Access and Update Your Organization Settings
• Administrators and Permissions in Tithely
• Updating Your Location Details

See all 8 articles

My Account

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• Updating Your My Account Area

Billing

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• Understanding Prorations
• Tithely ChMS Plan Price Change FAQ
• Tithely All Access Plan Price Change FAQ
• Church Apps Price Change FAQ
• How To View & Add Subscriptions

See all 12 articles

Integrations

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• Setting Up The Elvanto SSO From Tithely
• Ministry Platform Integration
• Installing the Shelby Arena Integration
• Rock RMS Integration
• Setting Up The Elvanto Integration

See all 11 articles

Additional Information

Additional Information

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• Troubleshooting: Clearing Cookies & Cache
• Canceling Your Account
• Holiday Hours
• Contact Us!
• Countries you can use Tithely Giving

See all 8 articles