View Failed Recurring Donations

If you're looking to manage your recurring donations effectively, this guide will show you how to view failed recurring donations in your Tithely account. Failed donations can be quickly identified and addressed using these steps, ensuring a seamless giving experience for your donors.

User Permissions needed to access Giving 
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.

Tithely Tip

If a recurring gift fails, don't worry! Our system automatically retries the donation six times, sticking to the recurring schedule. For example, a weekly gift will be retried weekly for six weeks. If the gift remains unsuccessful after these attempts, it will be canceled. This approach ensures both donors and administrators stay informed and stress-free.

Note, donors are notified when their gift fails.

View Failed Recurring Donations

  1. Login to your Tithely account.

  2. Choose Recurring Giving from the Giving menu on the left-hand side of the page.

  3. Click the Filter button to select filters.

  4. Click on the checkbox next to the Status filter.

  5. Click Failed from the Choose an Option drop-down box that generates once you've selected Status.

  6. Click Apply to filter transactions to view all failed donations.
    A list of failed recurring donations will be displayed.

By following these straightforward steps, you can easily access and review a list of failed recurring donations within your Tithely account. This capability empowers you to take proactive steps to rectify any issues and provide continued support to your valued donors. Managing your recurring donations has never been more straightforward, enabling you to uphold a smooth and reliable giving process.