Summary: If an organization's recurring payment or bill fails to process, the account will enter an Overdue Invoice status. This status may temporarily disrupt access to your Tithely products and services. This guide explains how to update your payment method, clear your outstanding balance, and quickly restore full access to your account.
Before You Begin
Admin Access Required: You must be logged in with administrative credentials that have access to the Global Settings and Billing areas of your Tithely account to resolve an outstanding balance.
Automatic Processing: Once you update your payment method in the billing portal, Stripe will automatically attempt to process the charge to clear the overdue balance.
Step-by-Step Instructions
Log in to your Tithely account at app.tithely.com.
Click on Global Settings (the gear icon) in the main navigation menu, then select Billing.
Locate the section displaying your Overdue Balance, and click the Download button. This will redirect you to your secure Stripe billing page.
Add a new payment method or update your existing payment information.
Save your changes. Stripe will immediately process the charge to clear the balance and restore your services!
Troubleshooting & FAQs
I paid my overdue balance, but I still can't access my Tithely products. What do I do? Once the transaction processes successfully, product access is typically restored immediately. However, your current web browser session might need a refresh to recognize the change. If you still encounter access issues after paying, simply try logging completely out of your Tithely account and logging back in.