If you are not receiving your billing invoices or failed payment notifications, your email address may have been added to a suppression list. This typically happens if a previous email bounced, was marked as spam, or was blocked by strict inbox filter settings.
Follow the steps below to restore your email notifications.
Step 1: Add Stripe to Your Safe Senders List (Allowlist)
To ensure billing messages reach your inbox, ask your email administrator or update your personal email settings to allow emails from the following sender addresses:
Email address:
noreply@stripe.comDomain-wide:
@stripe.com
Tip: Be sure to check your Spam, Junk, or Promotions folders to confirm whether previous notifications were moved there.
Step 2: Need Further Assistance?
If you have added these addresses to your allowlist and are still not receiving invoice or payment emails, please reach out directly to our Support Team. We can work with our payment processor to clear your email address from the suppression list.
Please use the bubble help widget in the bottom right to contact our support team.
Our Support Team is available 5am - 6pm PT Monday - Friday.