Summary: This article explains our return and refund policy for Tithely Tap Discs, including what qualifies for a replacement, what doesn't, and how to reach us if your order arrives damaged or defective.
Before You Begin
Our policy at a glance: Because Tithely Tap Discs are a custom, made-to-order product, all sales are final except in cases of a confirmed manufacturing defect.
What's eligible for a replacement:
- A disc that doesn't scan or function when tapped with a phone
- Major defects, damage, or visible production errors in the printed artwork
You must contact us within 7 days of delivery with a description of the issue and photos showing the problem so our team can review it.
What's not eligible for a refund or replacement:
- Adhesive compatibility issues with certain surfaces (fabrics, coatings, or treated materials)
- Issues caused by improper application or handling after delivery
- Customer-uploaded artwork that includes typos, errors, or low-resolution images
- Shipping delays caused by the carrier or standard production timelines
- Orders changed due to a change in preference after production has already begun
Test before you order: Before placing a bulk or custom order, we strongly recommend starting with a Sample Pack (2 discs) to confirm the adhesive works well with your specific surface — especially fabric chairs or treated materials. This is the best way to avoid adhesion issues, which aren't covered under this policy once a full order has been placed. See How to Properly Test Your Tithely Tap Discs Sample Pack for step-by-step testing instructions.
Step-by-Step Instructions
If your discs arrive defective:
- Gather your evidence. Take clear photos showing the defect, damage, or non-functioning disc, and have your order/tracking information on hand.
- Contact us within 7 days of delivery. Reach out through the Support Widget in your Tap Dashboard, or submit a request through the Help Center, with your photos and a description of the issue.
- Our team will review your request and arrange a replacement if the issue qualifies under this policy.
If your shipment is damaged or lost in transit:
- Contact us immediately with photos of the damage (if applicable) and your tracking information.
- We'll file a claim with the carrier and arrange a replacement if appropriate.
Troubleshooting & FAQs
- My disc won't scan when tapped — what do I do? This may qualify as a manufacturing defect. Contact us within 7 days of delivery with photos and a description so we can review it.
- I noticed a typo in my custom artwork after it was printed — can I get a replacement? No. Since custom designs are printed based on customer-approved proofs, errors in customer-submitted artwork (including typos or low-resolution images) aren't eligible for a replacement. Be sure to review your proof carefully before approving it.
- Can I return unused or unwanted discs for a refund? No. All sales are final outside of a confirmed manufacturing defect — this is why we recommend testing with a Sample Pack before placing a full order.
- My package never arrived / arrived damaged. What now? Contact us right away with photos (if damaged) and your tracking number so we can file a claim with the carrier and arrange a replacement if appropriate.