Summary: This guide explains how to customize the content of your automatic donation receipt emails, including the subject line, body text, and support email address. Following these steps will help you align your donor communications with your church's branding.
Before You Begin
- You must be an Administrator for your church's account to access these settings.
Step-by-Step Instructions
- Navigate to the Giving section and click on Settings in the left-hand menu.
- Select the Donation Emails option.
- Enter your custom text into the Subject Line, Email Body Text, and Signature fields to personalize your receipts.
- Uncheck the 'Use default support email' box and enter your desired support email address. This ensures donor replies go to your church instead of the account owner.
- (Optional) Uncheck the 'Show App Store Badges' box to remove the iOS and Android app download links from your emails.
- Click the Save button at the bottom of the page to apply your changes.
Troubleshooting & FAQs
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Why are donor replies going to our lead pastor? By default, the support email is set to the Account Owner’s email address. To change this, follow Step 4 to uncheck the default setting and enter a more appropriate address, such as
giving@yourchurch.com. - I updated the email content, but old receipts haven't changed. The changes you save will only apply to future donation emails. They are not retroactive and will not alter receipts that have already been sent.
- Will my custom email address show on every single email? Most outgoing emails to donors will reflect your custom support email address. However, a few system-generated emails (such as certain account notifications) will still show support from Tithely.