Reasons Messaging Blast Have Not 100% Sent

Tithely Messaging serves as a vital communication bridge between your church and its congregation, enabling you to share updates, events, and words of encouragement seamlessly. However, there may be instances when your messages don't reach their intended recipients, leaving you wondering what went wrong. This article delves into the common reasons behind incomplete message delivery.


Why My Blast Did Not Send 100%

  • Bounced:

    • A message bounces back when it cannot be delivered to the recipient's email address or phone number. This can happen for several reasons, including a typo in the email address, a full mailbox, or a domain issue. Bounces are classified into two types:

      •  Hard Bounce:
        • Indicates a permanent delivery issue, such as a non-existent email address.

      •  Soft Bounce:
        • Temporary problems, such as a full inbox or server issues, cause these.
  •  Dropped:
    • An email is dropped when the sending server decides not to attempt delivery, often due to previous bounces. This can happen if the email address has been marked to suppress future emails because of repeated bounces or other deliverability issues.
  • Blocked:
    • This occurs when a recipient's email server has specifically blocked incoming emails from the sender's address or domain. This can be due to the recipient marking previous emails as spam, the sender's IP being on a blacklist, or email content triggering spam filters.
    • For phone numbers this happens when a users texts 'Stop' and unsubscribes from a text list. 
  •  Spam Filters:
    • Sometimes, an email doesn't reach the inbox because it's caught by spam filters. These filters evaluate emails based on content, sender reputation, and other factors. If an email appears suspicious or spam-like, it may be directed to the spam folder or blocked entirely.

      Unsubscribed: If a recipient has opted out or unsubscribed from your mailing list, sending emails to them is automatically stopped. This is a compliance measure with anti-spam laws like CAN-SPAM in the United States, ensuring respect for user preferences.