Summary: This guide explains the step-by-step experience for Admins viewing and managing replies to Two-Way Push Notifications on their device, focusing on the centralized My Chats grouping and the three color-coded status badges that facilitate team-based response management.
Before You Begin
- Required Permissions: You must be an Admin to view and manage notification replies.
- Feature Requirement: This functionality applies only to Two-Way Push Notifications where recipients can reply.
- Location: All notification replies are accessed within the My Chats section of the app, accessible via the slide-out menu.
Step-by-Step Instructions
1. Open the Slide-Out Menu and Tap My Chats. * Explanation: This view displays all your chats, including individual and group chats, as well as the specially grouped notification replies.
2. Tap the Notification Grouping (e.g., 'Bake Sale'). * Explanation: All replies related to that single notification are nested here. Tapping the group opens the list view of all individual member replies.
3. Understand the Reply Badges. * The three badges indicate the reply's status for the Admin team: * Needs Attention: The default status for a new, unread message that needs an Admin response. * Responded: An Admin has sent a reply to this message. * No Reply Needed: An Admin has manually marked this message as complete.
4. Respond to a message to change its status to Responded. * Tap a reply that says Needs Attention (e.g., Michael Brown's chat). * Type your message and send your reply. * When you exit the chat, the badge on Michael Brown's reply will instantly change to Responded.
5. Mark a reply as No Reply Needed. * Tap a reply that says Needs Attention (e.g., David Lee's chat). * View the message. If it doesn't require a reply (e.g., "Can't wait to try the goodies"), Tap the action button: Tap here to mark this as 'No Reply Needed'. * Note: Inside the chat, a timestamp will be added (e.g., "Marked as 'No Reply Needed' by Samantha Lee, 2:35 PM") for Admin tracking. This internal note is never visible to the church app user. * When you exit the chat, the badge on David Lee's reply will change to No Reply Needed.
6. Observe the Badge Reversion Logic. * If a member (e.g., David Lee) sends a new message to a chat that was previously marked No Reply Needed, the badge will automatically revert to Needs Attention. * The new message requires action, so the badge changes to alert Admins. The original internal timestamp of the 'No Reply Needed' action remains visible inside the chat for history.
Troubleshooting & FAQs
- Why did the badge on a reply change back to 'Needs Attention'?
- Answer: This happens when a member sends a new message to a thread you had previously marked as Responded or No Reply Needed. The system automatically flags the new message as needing attention from an Admin.
- Can the church app user see the status badges?
- Answer: No. The Needs Attention, Responded, and No Reply Needed badges, as well as the internal "Marked as..." timestamp, are only visible to Admins for management purposes.
- What is the purpose of the badges?
- Answer: The badges support a 'divide and conquer' strategy. If multiple Admins are responding, the clear visual status (e.g., 'Responded' by Bob, 'Needs Attention' for Betty) prevents duplicate replies and ensures no member message is missed.