Summary: This guide explains the step-by-step experience for Admins viewing and managing replies to Two-Way Push Notifications on their device, focusing on the centralized My Chats grouping and the three color-coded status badges that facilitate team-based response management.
Before You Begin
Required Permissions: You must be an Admin to view and manage notification replies.
Feature Requirement: This functionality applies only to Two-Way Push Notifications where recipients can reply.
Location: All notification replies are accessed within the My Chats section of the app, accessible via the people icon on the top left.
Step-by-Step Instructions
Tap the people icon on the top left and Select My Chats.
[This view displays all your chats, including individual and group chats, as well as the specially grouped notification replies.]
2. Tap the Notification Grouping (e.g., 'Bake Sale').
[All replies related to that single notification are nested here. Tapping the group opens the list view of all individual member replies.]
3. Review the Reply Badges.
4. The three badges indicate the reply's status for the Admin team:
Needs Attention: The default status for a new, unread message that needs an Admin response.
Responded: An Admin has sent a reply to this message.
No Reply Needed: An Admin has manually marked this message as complete.]
5. Tap a reply marked Needs Attention to send a response.
[Type your message and send your reply. When you exit the chat, the badge will instantly change to 'Responded'.]
6. Tap the Action Button to mark a message as No Reply Needed.
[If a message doesn't require a reply, tap here to mark it as 'No Reply Needed'. Inside the chat, an internal timestamp will be added for Admin tracking (never visible to the user). When you exit, the badge will change to 'No Reply Needed'.]
7. Observe the Badge Reversion Logic.
[If a member sends a new message to a chat that was previously marked 'No Reply Needed', the badge will automatically revert to 'Needs Attention' to alert Admins. The original internal timestamp of the previous action remains visible for history.]
Troubleshooting & FAQs
Why did the badge on a reply change back to 'Needs Attention'?: This happens when a member sends a new message to a thread you had previously marked as Responded or No Reply Needed. The system automatically flags the new message as needing attention from an Admin.
Can the church app user see the status badges?: No. The Needs Attention, Responded, and No Reply Needed badges, as well as the internal "Marked as..." timestamp, are only visible to Admins for management purposes.
What is the purpose of the badges?: The badges support a 'divide and conquer' strategy. If multiple Admins are responding, the clear visual status (e.g., 'Responded' by Bob, 'Needs Attention' for Betty) prevents duplicate replies and ensures no member message is missed.