Issuing a refund in Tithely is just a few quick steps! Use the quick menu below to see more information on how to process Credit or Debit/ACH refunds.
If you are looking to refund a Tithely Pay purchase, please view this article.
❗ Important Note: Admins cannot refund more than 5 donations in a 24 hour period. If you need to refund more than 5 donations please reach out to firstname.lastname@example.org.
User Permissions needed to access Giving
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.
How to Issue a Credit Card Refund to a Donor
Login to your Tithely account.
Select Giving on the left-hand menu.
Select Transactions from the Giving menu.
Locate the transaction you need to refund in your transactions list. You can use the Search function to quickly search the donors name or email address and Click into the transaction.
A Details card will open outlining all the details of the transaction. If the transaction is within 90 days you will see a Refund button along the bottom. Click the Refund button.
Click the button to Issue Refund for $X.XX
Refunds issued will include the FULL transaction amount and all Tithely fees.
Once a refund has been issued, it will take 7-10 business days for the funds to be returned to the donor's account.
❗ Important Note: Refunds can only be issued for transactions within 90 days of the transaction date. There is no way to offer partial refunds.
All bank (ACH) transactions have to be refunded by the Tithely team.
Bank donations that were given over 90 days ago cannot be refunded.
If you have an ACH account that needs to be refunded, please contact our support team.