1. Tithely
  2. Help Center
  3. Pay
  4. Pay Transactions and Receipts

Emailing a Receipt in Tithely Pay

Updated:

Providing receipts for transactions is essential for maintaining transparency and accountability. In this article, we'll show you how to effortlessly email receipts to your customers using Tithe.ly Pay. From accessing transaction details to customizing receipt content, we'll walk you through the process step by step.

User Permissions needed to access Pay
Account Owner, Admin, or Limited Access with access granted to Pay. If you have additional questions, please reference this article.

Email a Receipt at the Time of Purchase

  1. Transaction Success Screen: Once a transaction is successfully processed, you will see a success screen displaying the card type, the last 4 digits of the card number, a Done button, and an Email Receipt button.
  2. Send Receipt: Press the Email Receipt button.
  3. Enter Email Address: Fill in the purchaser’s email address in the field provided and send the receipt.

Note: If Apple Pay or Google Pay is used, it can be difficult to look up a receipt in the future since no name is saved and the card number will not match the actual credit card number. Encourage the purchaser to send a receipt immediately, especially for items that could be returned.

Email a Receipt at Any Time

  1. Navigate to Activity Section: From the menu in Tithely Pay, go to the Activity section.
  2. Find the Transaction: Locate the transaction for which you need to send a receipt.
    • To help search for a specific transaction, Tithely Pay allows you to filter transactions by:
      • Cardholder name
      • The last 4 digits of the card
      • A specific date or date range
    • Access Filtering Options: Press the filter button to the right of the “Activity” text at the top of the Activity section.
  3. View Purchase Details: Click the white portion of the purchase to view details.
  4. Send Receipt: From the purchase details, you can send an email receipt or refund the payment.

By following these steps, you can ensure that receipts are sent to purchasers efficiently, either immediately after a transaction or at any time afterward.

You can view more information on email receipt details here.

Articles in this section