Emailing a Receipt in Tithely Pay

Providing receipts for transactions is essential for maintaining transparency and accountability. In this article, we'll show you how to effortlessly email receipts to your customers using Tithe.ly Pay. From accessing transaction details to customizing receipt content, we'll walk you through the process step by step.

User Permissions needed to access Pay
Account Owner, Admin, or Limited Access with access granted to Pay. If you have additional questions, please reference this article.

Email a Receipt at the Time of Purchase

You will always have the opportunity to email a receipt as a final step once a transaction has successfully processed. The success screen will display the card type, the last 4 digits from the card number, a Done button, and an Email Receipt button.

Pressing the Email Receipt button will bring up a field that allows you to fill in the purchaser’s email address and send a receipt.

Please Note: If Apple Pay or Google Pay is used for purchasing, it can be hard to look up a receipt in the future using Tithely Pay since no name is saved and the card number will not match the actual credit card number. If Apple Pay or Google Pay is used then it is a good idea to encourage the purchaser to send a receipt (especially if the item being purchased is something that could be returned).

Email a Receipt at Any Time

A receipt can be emailed from the Activity section of the Tithely Pay app for any past transaction. Simply navigate to the Activity section from the menu in Tithely Pay and find the transaction you need to send a receipt for.

To help you search for a specific transaction, Tithely Pay offers the ability to filter transactions by:

  • Cardholder name

  • The last 4 digits on the card

  • A specific date or date range

To access the filtering options, press the filter button to the right of the “Activity” text at the top of the Activity section.

You can view purchase details by clicking the white portion of the purchase. Here you will also be able to send an email receipt or refund the payment.

 

 


You can view more information on email receipt details here.

 
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