Note: As Tithely Pay sunsets on May 11, 2026, we recommend transitioning to Square if your church is looking for a point-of-sale (POS) solution for in-person transactions.
In this article, we'll show you how to effortlessly email receipts to your customers using Tithely Pay.
Email a Receipt at the Time of Purchase
- Transaction Success Screen: Once a transaction is successfully processed, you will see a success screen displaying the card type, the last 4 digits of the card number, a Done button, and an Email Receipt button.
- Send Receipt: Press the Email Receipt button.
- Enter Email Address: Fill in the purchaser’s email address in the field provided and send the receipt.
Note: If Apple Pay or Google Pay is used, it can be difficult to look up a receipt in the future since no name is saved and the card number will not match the actual credit card number. Encourage the purchaser to send a receipt immediately, especially for items that could be returned.
Email a Receipt at Any Time
- Navigate to Activity Section: From the menu in Tithely Pay, go to the Activity section.
-
Find the Transaction: Locate the transaction for which you need to send a receipt.
- To help search for a specific transaction, Tithely Pay allows you to filter transactions by:
- Cardholder name
- The last 4 digits of the card
- A specific date or date range
- Access Filtering Options: Press the filter button to the right of the “Activity” text at the top of the Activity section.
- To help search for a specific transaction, Tithely Pay allows you to filter transactions by:
- View Purchase Details: Click the white portion of the purchase to view details.
- Send Receipt: From the purchase details, you can send an email receipt or refund the payment.
By following these steps, you can ensure that receipts are sent to purchasers efficiently, either immediately after a transaction or at any time afterward.
Can I Customize Tithely Pay Receipts?
When it comes to personalizing the payment experience in Tithely Pay, you may wonder about customizing the emailed receipts sent to donors or customers.
Status of Email Receipt Customization:
- Current Limitation: As of now, the ability to customize the email receipts issued by Tithely Pay is not available.
- Standard Receipts: All email receipts sent post-transaction will follow the standard Tithely Pay format.
Tithely is committed to enhancing the user experience, and any future enhancements including receipt customization will be communicated to all users.
Tithely Pay Email Receipt Details
In this article, we'll delve into the various elements included in Tithely Pay email receipts, helping you understand the information provided to recipients.
Receipts include the following details about the purchase:
- Organization name
- Purchase Total
- Card type
- Date of purchase
- Time of purchase
- Last 4 digits on the credit card
Please Note: If Apple Pay or Google Pay is used for purchasing, it can be hard to look up a receipt in the future using Tithely Pay since no name is saved and the card number will not match the actual credit card number. If Apple Pay or Google Pay is used then it is a good idea to encourage the purchaser to send a receipt (especially if the item being purchased is something that could be returned).
Email receipts also include the ability to quickly and easily donate $1, $5, $10 from the top portion of the receipt.