Messaging Inbox Overview

Learn how to filter messages, utilize the search function, and mass manage your inbox efficiently. Discover the permissions needed to access messaging features and optimize communication efforts effortlessly.

User Permissions needed to access Messaging
Account Owner, Admin, or Limited Access with access granted to Messaging. If you have additional questions, please reference this article.

How to Filter Messages

  1. Login to your Tithely account

  2. Select Messaging on the left-hand menu

  3. Select Inbox from the Messaging menu

  4. Click the +Filter button.

  5. Select your desired filters and click the Apply button.

    You can apply the filters listed below.

Message Type

  • SMS

  • Email

  • Show Blasts

  • Show Keywords

  • Show Follow Ups

Status

  • Archived

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How to Use the Search Function

The search function allows you to search for messages using specific words or names. The feature will search for contact names and messages sent/received.

To search, simply enter a contact name, or keywords that may be included in a message into the search bar.
Example: Searching Christmas

How to Mass Manage Messages

Using the Mass Manage tools, you can mark messages as read/unread, and archive/un-archive in bulk.

  1. Login to your Tithely account

  2. Select Messaging on the left-hand menu

  3. Select Inbox from the Messaging menu

  4. In the Inbox, hover over the contact avatar, click the checkbox to select.

    • Select specific messages or use the select all check box

  5. Using the actions at the top of the screen, either;

    • Mark messages as read/unread

    • Archive/unarchive messages
      Please Note: Messages cannot be deleted, only archived.

View Automated Follow Up Messages in Your Messaging Inbox

When an automated email or text is sent to a recipient, that message will be linked in your inbox.

Follow Ups - Inbox.png

When you select that link, you will be taken to the specific message in the Follow Up sequence.

Follow Ups.png

When Messages Fail to Send 

Rarely an email or text will fail to send. This will usually be due to the carrier. Tithely Messaging will display the reason for the failed message.

In almost every circumstance of a failed message, if you wait a couple of minutes and try again, the message should go through.

Example of an Error Message 

Error Messages - Inbox.png

Example of an Error Message from a Blast

Error Mesages - Blasts.png

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