Summary: Learn how to access your church's app within the shared Tithely app, how to get an independent app listing, and how to troubleshoot if your custom app disappears from the app stores.
Before You Begin
Understand the Default: By default, your church's app lives inside our shared "Church App - Tithely" container app.
Independent Listings: Having your own independent, searchable app listing (with your own custom icon) requires your church to have an active developer account set up with Apple and/or Google.
Step-by-Step Instructions
Finding Your App in the Shared Container
Download the Church App - Tithely from the App Store or Google Play.
Open the app and Search for your church by its name, location, or denomination to access your specific content.
Restoring a Missing Independent App
If you already have a custom, independent app and it has suddenly disappeared from the iOS App Store, the most common cause is an expired Apple Developer membership. Here is how to check and resolve it:
Log in to your developer account at
[appstoreconnect.apple.com/apps](https://appstoreconnect.apple.com/apps).Look for a yellow renewal banner near the top of the page.
Click the banner to renew your membership. Once paid, your app is usually restored to the App Store within about 48 hours.
Troubleshooting & FAQs
How do I get my app to appear on its own? If you would like your app to appear independently in the app stores rather than inside the Tithely container, you will need to set up a developer account with Apple and/or Google. Once that is in place, our team will publish your app under your own account.
I renewed my Apple Developer account, but my app is still not showing up. What do I do? If it has been more than 48 hours since you renewed your membership, or if your app is missing from Google Play, please reach out to our support team and we will dig in with you to resolve the issue.