Setting Up and Updating Your Donation Confirmation Emails

Your Donation Email is the email your donors receive after they've given a gift, made a payment, registered for an event, or completed any other type of transaction. The steps below will guide you through how to access and customize your donation email.

User Permissions needed to access Giving 
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.

Tithely Tip

Please note that your files should not be more than 50 MB. We accept the following image formats: PNG, GIF, JPG, and JPEG. Additionally, please ensure your images are sized between 200x200 and 1200x400 pixels for optimal display.

Customizing your Donation Email

  1. Login to your Tithely account and select Giving.

  2. Next, click Settings.

  3. Select the location you'd like to update settings for by clicking on it from the drop-down menu.

  4. Click Donation Emails.

  5. Enter or edit the information you'd like on your donation emails.
    You can include the following:
    1. Who the email is from, either the Church name or Pastor
    2. The subject line of the email
    3. A header graphic
    4. Introduction text
    5. A signature (text) to sign off the email
      Please Note: You can press the Preview Email button to see an example of what your confirmation email will look like.
  6. Click Save.

    To navigate back to your Giving dashboard, or any other product, use the menu on the left-hand side of the screen.

Tithely Tip

Enhance the personalization of your confirmation emails by incorporating your organization's logo in the email signature. This logo mirrors the one used in your giving form, which can be added uniquely in the Location settings. The header graphic also shows in the signature.


  1. Select Global Settings.
  2. Select My Organization.
  3. Select Locations.
  4. Select the location you wish to update.
  5. Under Brand Settings, upload your church's logo. 
  6. Save.