Summary: This guide explains how donors can permanently delete their Tithely giving account using the Tithely Giving App, including essential preparation steps like removing saved payment methods and canceling active recurring gifts.
Before You Begin
- App Only: At this time, you can only delete your donor account using the free Tithely Giving App on your mobile device. Account deletion is not available via the web browser.
- Cancel Recurring Gifts: Before deleting your account, go to the Recurring tab in the app and ensure all active recurring gifts are stopped.
- Remove Payment Methods: Go to the Payments tab in the app and remove any saved cards or bank accounts to ensure no future transactions can occur.
Step-by-Step Instructions
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Open the App Menu: Tithely Giving App.
Log in to your donor account on the Tithely Giving App, then click the Menu icon. -
Select Delete Account: Scroll down.
Scroll to the very bottom of the menu page and select Delete Account. -
Confirm Account Deletion: Permanent action.
Enter your account password when prompted, and then click Yes, I'm Sure on the confirmation message. Verification: You will be immediately logged out of the app, confirming the deletion process was successful.
Troubleshooting & FAQs
- What exactly happens when I delete my account? You are immediately logged out, your login credentials (username, email, password) are erased, and your app-related data is removed. Additionally, a "Request for Removal" is automatically sent to the Account Owner of the connected church, informing them to remove your saved data from their database.
- Will I still receive my end-of-year tax statement? Yes. Even with a deleted giving account, the church you donated to will still generate and send your tax statement at the end of the year for your past contributions.