Discover how to initiate and navigate the process of getting a donation refunded with Tithe.ly through this informative guide. Explore the steps required to request a refund, including contacting support and providing necessary information. Learn about the timeframe for refunds and how to ensure a smooth resolution. This article empowers donors with the knowledge needed to address donation-related concerns efficiently and effectively.
Mistakes happen, and that's okay! If you've made an incorrect or accidental donation using Tithely, here's a step-by-step guide to help you rectify the situation.
1. Incorrect Donation to Your Home Church:
If you’ve mistakenly donated an incorrect amount to your own church:
- Action Step: Contact your church via email or their specified contact method. They will assist you in initiating the refund process.
2. Donated to the Wrong Church:
In the rare case you've donated to a different church than intended:
- Action Step: Don't worry! Contact the Tithely support team, and we will coordinate the refund for you.
- Note: Always ensure to provide relevant details while reaching out, such as transaction ID, date of the donation, and the amount, to expedite the process.
3. Refund Processing Time:
- Refunds typically process within 7-10 business days. If you haven't received your refund within this timeframe, don't hesitate to get in touch with us for further assistance.