How can I get a donation refunded?

Discover how to initiate and navigate the process of getting a donation refunded with Tithe.ly through this informative guide. Explore the steps required to request a refund, including contacting support and providing necessary information. Learn about the timeframe for refunds and how to ensure a smooth resolution. This article empowers donors with the knowledge needed to address donation-related concerns efficiently and effectively.

Mistakes happen, and that's okay! If you've made an incorrect or accidental donation using Tithely, here's a step-by-step guide to help you rectify the situation.

1. Incorrect Donation to Your Home Church:

If you’ve mistakenly donated an incorrect amount to your own church:

  • Action Step: Contact your church via email or their specified contact method. They will assist you in initiating the refund process.

2. Donated to the Wrong Church:

In the rare case you've donated to a different church than intended:

  • Action Step: Don't worry! Contact the Tithely support team, and we will coordinate the refund for you.
  • Note: Always ensure to provide relevant details while reaching out, such as transaction ID, date of the donation, and the amount, to expedite the process.

3. Refund Processing Time:

  • Refunds typically process within 7-10 business days. If you haven't received your refund within this timeframe, don't hesitate to get in touch with us for further assistance.

 

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