Managing My Donor Payment Method (App)

This article guides church donors using the Tithely Giving App on how to manage their payment methods directly from their mobile device. It provides clear instructions for adding new payment methods, including credit/debit cards, Apple Pay, and bank accounts (with details for both instant and manual verification). Readers will also learn how to view their existing payment methods and efficiently remove any that are no longer needed, with a specific note regarding recurring donations. Note: Available payment methods for online giving are Bank Accounts, Credit/Debit cards, and Canadian Pre-Authorized cards.

Adding a Payment Method

1. Log In to your Tithely Giving App and select Menu (), then Payment Methods.
2. View your existing Payment Methods.
   • Each payment method entry includes details such as payment type (Card or Bank), last four digits of the card or Bank account, and expiration date (only applicable for cards). Expired cards will be marked with the word "Expired."
3. Select Add New Payment Method towards the top of your screen and select the type of Payment Method you would like to add.
   • Credit/Debit
   • Apple Pay
   • Bank Account
4. Fill in the required details.
   • Card
     • Card Number.
     • Expiration Date.
     • Security Code.
     • Country.
     • Zip Code.
   • Bank Account
     • Search for your Bank.
     • Select your Banking institution.
     • Follow the prompts to log in and connect your Bank account.
5. Save by clicking Continue to add your new Payment Method. Once a new Payment Method has been added, it will display in your list of Payment Methods on File and will be available for making donations.

Adding a Bank as a Payment Method (Manual Bank Verification)

1. Log In to your Tithely Giving App and select Menu (), then Payment Methods.
2. Select Add New Payment Method towards the bottom of your screen and select Bank Account.
3. Select Enter Bank details manually instead (may take 1-2 business days).
4. Enter the following details:
   • Routing number
   • Account number
   • Confirm account number.
5. Click Submit. A Micro-deposit will be initiated into your Bank account within 1-2 business days. 
   Note: You will receive an email once the deposits are completed. There is a ten-day verification window, if this is missed you will need to restart this process. The verification code is found in your Bank statement in the transaction description. This will be the first section of numbers and letters before "-Tithe.ly". An example is shown below.
   
6. You will receive a confirmation email once you initiate the manual Bank verification. Once the deposits are verified you will be able to use the newly added Bank account for donations.
   Note: You can check the status any time by viewing the Payment Method section of the giving form.

Adding a Payment Method (Canadian Pre-Authorized)

1. Log In to your Tithely Giving App and select Menu (), then Payment Methods.
2. Select Add New Payment Method towards the bottom of your screen and select the Pre-Authorized Debit.
3. Select Enter Bank details manually instead (may take 1-2 business days).
4. Select your Bank and Enter details:
   • Client Card or Username
   • Password
5. Once your Bank is connected you will be able to make donations immediately. 

Delete a Payment Method

1. Log In to your Tithely Giving App and select Menu (), then Payment Methods.
2. View your existing Payment Methods.
   • Each payment method entry includes details such as payment type (Card or Bank), last four digits of the card or Bank account, and expiration date (only applicable for cards). Expired cards will be marked with the word "Expired."
3. Click the Trash button on the right side of the Payment Method details. A pop-up will appear, asking you to Confirm the action. Note: If you proceed with the deletion, the payment method will be removed from the list.
   

Prefer making edits on your Computer? Managing My Donor Payment Method (Desktop)
Want to learn more about the Donor Experience? Check out our donor resources!