At Tithely, we're relentlessly driven to enhance your giving journey. As part of our commitment to offer an even smoother experience, we're transitioning to our dynamic 2.0 giving form. A highlight of this upgrade is the newfound ability to effortlessly adjust recurring gifts. While we transition, you might come across both the 1.0 and 2.0 forms, a brief overlap ensuring we're serving you without interruption. Let's walk you through this change to ensure you can confidently manage your gifts.
Identifying Your Giving Form Version
Before you proceed, it's essential to know which version of the giving form you're using.
Old 1.0 Giving Form: If you set up your recurring gift before October 12, 2023, you are likely using this version.
New 2.0 Giving Form: If your church has recently updated its form, you might be using this enhanced version.
Updating Your Recurring Gift:
Using 1.0 Giving Form or Giving App:
- Unfortunately, direct edits to recurring gifts aren't available here.
- To change your recurring gift details, you will need to delete your current gift and set up a new one.
- The article How can I cancel, change or delete a recurring gift? will guide you through the process.
Using 2.0 Giving Form:
- Great news! With the 2.0 form, you can directly edit your recurring gift – change the frequency, amount, or payment method without starting over.
- Simply log in, find your recurring gift, and select 'Edit'.
- The article Updating Your Recurring Gift with Tithely will guide you through the process.
Not Sure Which Form You're Using?
- We understand it can be confusing, especially during this transition period. If you're having trouble or are unsure about the form version, don't hesitate to contact our support team.
- Our team can provide you with your church's 2.0 giving form link, enabling you to update your recurring gift seamlessly.
We appreciate your patience and commitment during this transition. Our goal is to make giving and managing your gifts as simple and straightforward as possible. Should you have any other questions or concerns, our dedicated support team is here to help.