Your Donation Email is the email your donors receive after they've given a gift, made a payment, registered for an event, or completed any other type of transaction. The steps below will guide you through how to access and customize your donation email.
User Permissions needed to access Giving
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.
Tithely Tip
Please note that your files should not be more than 50 MB. We accept the following image formats: PNG, GIF, JPG, and JPEG. Additionally, please ensure your images are sized between 200x200 and 1200x400 pixels for optimal display.
Customizing Your Donation Email
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Log in to your Tithely account and select Giving.
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Next, click Settings.
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Select the location you'd like to update settings for by selecting from the drop-down menu.
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Click Donation Emails.
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Enter or edit the information you'd like on your donation emails.You can include the following:
- Subject line.
- Email body.
- Signature.
- Location visibility setting (toggle on or off).
- Toggle "Use Account Owner Information as Contact for Support".
Note: This sets your contact email in the footer of the donation emails to the account owner's email. You are able to change this email by toggling this setting to off, then editing the email. - Adjust Footer options
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Click Save.
Tithely Tip
Enhance the personalization of your confirmation emails by incorporating your organization's logo in the email signature. This logo mirrors the one used in your giving form, which can be added uniquely in the Location settings. The header graphic also shows in the signature.
- Select Global Settings.
- Select My Organization.
- Select Locations.
- Select the location you wish to update.
- Under Brand Settings, upload your church's logo.
- Save.