User Permissions needed to access Billing and Subscriptions
Account Owner and Admins can manage billing and view invoices, Limited Access users will not have access to Billing. If you have additional questions, please reference this article.
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Login to your Tithely account.
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Click the Global Settings button in the bottom-left corner of the screen, which is accessible from anywhere on the Tithely dashboard.
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Next, click Billing.
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Click the Change Card button at the top right-hand side of the screen in the Payment Method box.
This will open a view of all cards kept on file. The highlighted card is the one currently setup for subscriptions. You can select any card on file for using it for billing: -
Update the Credit Card on File
On the Payment Method screen, select New Credit Card.
Note: By default, the newly added payment method will be set as the default payment method. If you unselect the box for setting it as the default payment method, then the newly added card will NOT be used for Billing but can be used in the future.
Enter your new card information and click Add Card.
Tithely Tip
Currently, you can pay for your Tithely subscription using credit or debit cards only. Unfortunately, we’re not able to accept payments via checks or ACH/bank transfers at this time.
When you switch from one paid subscription to another (like upgrading from Text Giving to Church Management), your first month's charge will be prorated. This means you'll only be billed for the part of the month you're using the new subscription.
Example Scenario:
- You originally had a Text Giving subscription billed on the 16th of each month.
- On the 5th of the month, you upgrade to a Custom App plan.
Here's how the billing works:
- Credit for Unused Time: You'll receive a credit for the unused portion of your Text Giving subscription (e.g., $6.50).
- Prorated Charge: You'll be charged a prorated amount for the Custom App subscription from the 5th to the 16th (e.g., $20.19).
- Next Full Billing Cycle: On the 16th, you'll be billed for the full month of the Custom App subscription ($59) plus the difference between the prorated charge and the credit (in this example, $13.69). Your total charge on the 16th would be $72.69.
- Ongoing Billing: After the first month, you’ll be charged the full subscription amount for each billing period.
Important Note: If you see a message saying "Thank you for subscribing," you can ignore it unless you intentionally added a new subscription to your Tithely account.