The Statement Descriptor is how an organization's name appears on a credit card statement. The card user sees this descriptor to help identify who a payment/gift/registration was made to on a particular transaction. Adding a custom statement descriptor can help your donors quickly identify your organization in their card statements. 😃
Remember that while you can customize the statement descriptor within Tithely, the ultimate display of this descriptor on card statements is subject to the policies and decisions of the financial institution. See below for important considerations.
User Permissions needed to access Giving
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.
How to Add a Custom Statement Descriptor
Login to your Tithely account.
Select Giving from the left-hand menu.
Select Settings from the Giving menu.
Select your church/campus from the dropdown option.
Click Deposit and Statement settings.
Update your Statement Descriptor.
Please Note: Statement descriptors are limited to 22 characters, cannot use the special characters
", and must not consist solely of numbers.
Click the Save Changes button. You're done 🎉
Character Limit and Restrictions: Statement descriptors have a maximum length of 22 characters. Avoid using special characters like <, >, ', or ", and ensure your descriptor doesn't consist solely of numbers.
Financial Institution Control: Please be aware that financial institutions have the final say on how the statement descriptor appears to end users. While you can customize it in Tithely, the actual display is subject to their policies and decisions.
Contacting Your Bank or Credit Card Company: If you notice any discrepancies or need to update the descriptor further, we recommend reaching out to your bank or credit card company directly. They will be able to provide guidance and make the necessary changes on their end.