Set Up Messaging Notifications & Count Indicator Overview

You can set up notifications through email or SMS for unread messages after 1-6 hours. 
Receiving a new message in Tithely Messaging will trigger an unread count indicator which is visible in the Global Menu by the Messaging icon and in the browser tab title (both pictured below).

User Permissions needed to access Messaging
Account Owner, Admin, or Limited Access with access granted to Messaging. If you have additional questions, please reference this article.

How to Set Up Messaging Notifications in Tithely Messaging

  1. Log into your Tithely account.

  2. Select Messaging from the left-hand menu.

  3. Select Settings from the Messaging menu.

  4. Select Notifications.

  5. Check which Notification method(s) you would prefer and the duration.

    • Send me email notifications of unread messages: after 1, 2, 3, 4, 5 or 6 hours

    • Send me SMS notifications of unread messages: after 1, 2, 3, 4, 5 or 6 hours

  6. Save changes.

Who Can Receive Notifications?

Primary and secondary admins. Each user can set their notification preferences.

Where Are the Notifications (SMS/Email) Going to Be Sent To?

The email and phone number from the user's profile in People are used to send notifications. If the primary or secondary user does not have a phone number, they will simply just not receive the SMS notification.

What do the Notifications look like?

If you've turned on delivery notifications for SMS and email the following messages will be sent via SMS and/or email.

SMS Notification

Email Notification

Unread Count Indicator Types & Examples

Browser Tab Title Count Indicator

Browser Tab Title Count Indicator

Global Menu Unread Count Indicator

Global Menu Unread Count Indicator
Global Menu Unread Count Indicator
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