Why is My Giving Page Asking Me to Provide Identity Verification Information Again?


When accessing your Giving page in Tithely recently, you may notice a banner that looks like this:

Recently, Stripe made updates that require some churches to add more information about your organization for the online giving verification process beyond what was added during enrollment. If your church was selected due to those updates, you will see a red banner on your Giving page alerting you to add the additional information. These types of updates are expected from time to time and help ensure the highest levels of security for Online Giving. 


What information am I needing to provide?

Tithely's processor, Stripe, has updated its verification requirements, and is now requiring the Account's Representative to provide a full Social Security Number (SSN) for identity verification. This banner will remain in your account until the necessary information is updated. 

IMPORTANT NOTE: The additional information is required to prevent your giving page from being unable to receive online donations and transfers to your bank account from being paused.


Steps to add missing information and complete the verification process

  1. Navigate to Giving
  2. From the red banner at the bottom of the page, click on the "click here" link.
  3. From here, you will be redirected to a Stripe page in a new tab
  4. Provide and update the necessary information for your SSNTithe.ly 2023-11-09 at 11.02.23 AM.jpg.jpg


The time it takes to see the updates in your account varies based on the review process. Normally, this will be roughly a 24-48 hour window, but if it’s not able to be verified, you may be asked to re-enter the information.

Role Permissions needed to Update Verification Information (Giving)


For a detailed overview of Providing Identity Verification for Online Giving, check out this article: Providing Identity Verification Information for Giving


If you need help or have additional questions, please reach out right here and we’d be more than happy to guide you along the way. 

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