Learn when to reach out to your church directly and when to seek assistance from Tithe.ly with this informative guide. Discover the appropriate situations for contacting your church regarding donation-related queries versus when Tithe.ly's support team can provide assistance.
Using Tithely should be a seamless experience, but there are times you might need assistance. Here's a guide to help you determine when it's best to approach your church and when Tithely's direct support would be more beneficial:
Contacting Your Church:
Areas They Can Assist With
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Donation Records, Receipts, and Tax Statements:
- For comprehensive records, acknowledgments, and tax receipts or statements related to your donations, your church is the primary point of contact. They manage these records and issue all official documentation.
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Specific Donation Inquiries:
- If you're curious about how your donation was used, or if you wish to support a specific cause or mission, direct these inquiries to your church for clarity.
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Refunds and Financial Corrections:
- Although Tithely handles transaction processes, any requests for refunds, financial adjustments, or modifications to donations typically fall under your church's jurisdiction.
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Church Events and Programs:
- Should you require details about church events, missions, or other initiatives you're contributing to, reach out to your church's administrative or pastoral team.
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Community and Spiritual Guidance:
- Beyond monetary concerns, your church remains a beacon for spiritual direction, counseling, and community involvement. Engage with your church leaders and members for this support.
Tithely Support
How We Can Assist Donors
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Technical Difficulties:
- If you're experiencing issues with the Tithely platform, such as app malfunctions or challenges during donation, we're on standby to assist.
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Managing Payment Methods:
- We can guide you on adding, editing, or removing payment methods, ensuring you have flexibility in how you donate.
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Recurring Donations:
- Our team can guide you through this process of setting up, and canceling a recurring gift. If you need to make changes to your donations, please contact your church.
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Understanding Transaction Status:
- We can offer insights into your transaction's status, be it pending, completed, or failed, and sometimes provide general reasons or solutions for any hiccups.
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Account Management:
- For inquiries regarding your Tithely donor account, login challenges, or updates to personal details, our support team is here to help.