Learn when to reach out to your church directly and when to seek assistance from Tithe.ly with this informative guide. Discover the appropriate situations for contacting your church regarding donation-related queries versus when Tithe.ly's support team can provide assistance.
Using Tithely should be a seamless experience, but there are times you might need assistance. Here's a guide to help you determine when it's best to approach your church and when Tithely's direct support would be more beneficial:
Contacting Your Church:
Areas They Can Assist With
Donation Records, Receipts, and Tax Statements:
- For comprehensive records, acknowledgments, and tax receipts or statements related to your donations, your church is the primary point of contact. They manage these records and issue all official documentation.
Specific Donation Inquiries:
- If you're curious about how your donation was used, or if you wish to support a specific cause or mission, direct these inquiries to your church for clarity.
Refunds and Financial Corrections:
- Although Tithely handles transaction processes, any requests for refunds, financial adjustments, or modifications to donations typically fall under your church's jurisdiction.
Church Events and Programs:
- Should you require details about church events, missions, or other initiatives you're contributing to, reach out to your church's administrative or pastoral team.
Community and Spiritual Guidance:
- Beyond monetary concerns, your church remains a beacon for spiritual direction, counseling, and community involvement. Engage with your church leaders and members for this support.