It's not uncommon for Tithely users to wonder why certain inquiries direct them back to their respective churches. Here's an explanation to shed light on this referral process:
1. Donation Management and Records:
While Tithely facilitates the transaction process, all records, acknowledgments, and statements related to your donations are maintained and issued by your church or the organization you've donated to.
- Key Point: Any concerns regarding the specifics of a donation, its receipt, or its acknowledgment should be directed to the church, as they have comprehensive records and can address these concerns directly.
2. Specific Church Policies:
Every church or organization may have its own set of internal policies and procedures related to donations, memberships, and other matters. Tithely, as a platform, respects these individual policies.
- Key Point: If you have questions about donation allocations, membership details, or other church-specific concerns, your church is the best and most informed point of contact.
3. Privacy and Confidentiality:
Tithely is committed to maintaining the privacy and confidentiality of all its users. Directing certain inquiries to the church ensures that personal and sensitive information is kept secure and is accessed only by the appropriate parties.
- Key Point: Any changes or updates to personal information related to donations, such as refund requests or donor details, are often best managed by the church to maintain privacy and integrity.
4. Building Stronger Church-Donor Relationships:
One of Tithely's core values is to foster stronger connections between churches and their congregants. When donors directly engage with their churches regarding donations and related matters, it can build trust, transparency, and a deeper sense of community.
We understand that being referred back to your church might sometimes feel like an additional step. However, it's a necessary process designed to prioritize transparency, accuracy, and privacy. Always remember, both Tithely and your church aim to support you in the best way possible. If you have any other concerns or questions, we're here to help!