My recurring gift failed, what do I do?

Recurring gifts are a wonderful way to continually support your chosen organization. However, there might be times when a scheduled donation doesn't go through. Here's what to do if your recurring gift fails:

1. Check with Your Bank or Card Company:

Before diving into any platform-specific solutions, it's crucial to first ensure there's no issue with your payment method.

  • Action Step: Contact your bank or card company to inquire if they noticed any problems on their end, such as declined transactions or suspicious activity alerts.

2. Understanding the Fail Reason:

Tithely can provide insights into why a gift might not have processed.

  • Action Step: Reach out to the Tithely support team. While we might not have every detail, we can give a bit more context on the reason behind the failed donation.

3. Wait for the Next Scheduled Gift:

If a recurring gift fails, Tithely will not attempt to retry the donation immediately. Instead, it will wait until the next scheduled gift.

  • Important Note: Be sure to monitor your next scheduled donation to ensure it processes successfully.

Making Up for the Missed Donation:

If you wish to make up for a missed donation:

  • Action Step: Consider making a one-time gift on Tithely. This way, you can still provide support even if one of your recurring gifts didn't go through.

Always ensure your payment details are up-to-date and that you're regularly monitoring your transactions to stay on top of your donations. If any issues persist, Tithely's support team is always here to assist.

Was this article helpful?
0 out of 0 found this helpful