Recurring gifts are a wonderful way to support your chosen organization continually. However, there might be times when a scheduled donation doesn't go through. Here's what to do if your recurring gift fails:
1. Check with Your Bank or Card Company:
Before diving into any platform-specific solutions, it's crucial first to ensure there's no issue with your payment method.
- Action Step: Contact your bank or card company to inquire if they noticed any problems on their end, such as declined transactions or suspicious activity alerts.
- Most common reasons for payment failure are, expired card, wrong card information, insufficient funds, declined by bank/provider
2. Understanding the Fail Reason:
Tithely can provide insights into why a gift might not have been processed.
Action Step: Reach out to the Tithely support team. While we might not have every detail, we can give a bit more context on the reason behind the failed donation.
3. Wait for the Next Scheduled Gift:
If a recurring gift fails, Tithely will not attempt to retry the donation immediately. Instead, it will wait until the next scheduled gift.
- Important Note: Monitor your next scheduled donation to ensure it processes successfully.
Making Up for the Missed Donation:
If you wish to make up for a missed donation:
- Action Step: Consider making a one-time gift on Tithely. This way, you can still provide support even if one of your recurring gifts didn't go through.