My recurring gift failed, what do I do?

Recurring gifts are a wonderful way to support your chosen organization continually. However, there might be times when a scheduled donation doesn't go through. Here's what to do if your recurring gift fails:

1. Check with Your Bank or Card Company:

Before diving into any platform-specific solutions, it's crucial first to ensure there's no issue with your payment method.

  • Action Step: Contact your bank or card company to inquire if they noticed any problems on their end, such as declined transactions or suspicious activity alerts.
  • Most common reasons for payment failure are, expired card, wrong card information, insufficient funds, declined by bank/provider

2. Understanding the Fail Reason:

Tithely can provide insights into why a gift might not have been processed.

  • Action Step: Reach out to the Tithely support team. While we might not have every detail, we can give a bit more context on the reason behind the failed donation.

     

3. Wait for the Next Scheduled Gift:

If a recurring gift fails, Tithely will not attempt to retry the donation immediately. Instead, it will wait until the next scheduled gift.

  • Important Note: Monitor your next scheduled donation to ensure it processes successfully.

Making Up for the Missed Donation:

If you wish to make up for a missed donation:

  • Action Step: Consider making a one-time gift on Tithely. This way, you can still provide support even if one of your recurring gifts didn't go through.
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