❗ Important Note: On July 18, 2022, we renamed our User Roles for better clarity and to provide more control for those managing Tithely. Prior to this change, the Account Owner was called the "Primary Admin."
We'll walk you through the steps to change the Account Owner in your Tithely account below.
Please note, only the current Account Owner can perform this change.
Requirements to Change the Account Owner
The current Account Owner is the only individual who can perform this change.
The desired new account owner is added as a User.
Note: Learn how to manage Administrators and Permissions in Giving.
How to Change the Account Owner
Log into Tithely as an Account Owner.
Select the Global Settings icon at the bottom left corner.
Note: If you do not see the below icon, navigate to a 2.0 space.
Select My Organization.
Select the Gear Icon next to the user you would like to make the Account Owner.
Select the option to Switch to Account Owner.
A pop-up explaining the account change will appear. Review and click Continue to move forward.
Add a new billing method that will be charged moving forward.
Please Note: This is necessary even if the new account has no active, paid subscriptions.
At this stage, you can also update the Legal Representative if needed or skip this step if unnecessary. For multi-location churches, it will only update the Legal Representative for the oldest location you created in Tithely.
Confirm the Account Owner changes.
The new Account Owner will receive an email confirming the change, and the old Account Owner will also receive an email stating they are no longer the Account Owner.
Don't have access to the Account Owner?
To ensure the safety and security of your church account, we kindly request that you reach out to our Priority Team at firstname.lastname@example.org and provide the following information:
- Organization's physical address
- Organization's phone number
- Organization's tax ID number
- The last four digits of the bank account number that receives deposits
- The new Account Owner's email address
- Date of Birth of the current Account Owner or a legal representative
Please remember that the security of your account is of utmost importance to us, which is why we require this information to authenticate and protect your church's financial data.
Important Note for Customers Using Elvanto or Church Apps:
If your church uses Elvanto or has a Church App integrated with your Tithely account, please note that your accounts may need to be reconnected after changing the Account Owner. Once you have changed the Account Owner, please try accessing all of your Tithely products from your Tithely dashboard.
If you experience any issues accessing your other Tithely products or need help reconnecting your Elvanto or Church App account to your Tithely dashboard, please don’t hesitate to contact our support team. We’re here to help you every step of the way.
Note: Elvanto users with Tithely Payment Gateway set up in Elvanto will need to request new API Keys and set up this integration anew. Follow the steps here Setting Up Your Tithely Payment Gateway.