This article provides an informative guide for Tithely donors seeking a refund, outlining the process for different scenarios. It clarifies that refunds for incorrect donations to one's home church are handled directly by the church, while donations made to the wrong church require contacting Tithely support. Readers will learn the appropriate contact points and important details to provide for a smooth resolution, along with an expected processing time of 7-10 business days.
1. Incorrect Donation to Your Home Church:
If you’ve mistakenly donated an incorrect amount to your own church:
- Action Step: Contact your church via email or their specified contact method. They will assist you in initiating the refund process.
2. Donated to the Wrong Church:
In the rare case you've donated to a different church than intended:
- Action Step: Don't worry! Contact the Tithely support team, and we will coordinate the refund for you. Note: Always ensure to provide relevant details while reaching out, such as transaction ID, date of the donation, and the amount, to expedite the process.
3. Refund Processing Time:
- Refunds typically process within 7-10 business days. If you haven't received your refund within this timeframe, don't hesitate to get in touch with us for further assistance.