What to do if your Tithely Pay Card Reader won't turn on

Encountering issues with your Tithely Pay Card Reader not turning on? Don't worry; we're here to help! You can troubleshoot the card reader by following the steps below.

  1. Ensure the Tithely Card Reader is charged.
  2. Check for physical damage to the reader.
  3. Check that the reader’s LED light flashes between magenta and red when charging.
  4. If the reader still won’t turn on, please reach out to our support team.

User Permissions needed to access Pay
Account Owner, Admin, or Limited Access with access granted to Pay. If you have additional questions, please reference this article.