A Few Quick Pointers
Our data shows us that if you send one email a week for a month, the average church will have 75%+ of their existing recurring givers moved over onto Tithely within the first 4-6 weeks.
Send the first email for the first two weeks and then send the second email for the last two weeks.
For the remaining recurring givers that haven't switched over, give them a call & first thank them for their generosity, then ask them if they have been receiving your emails (if they answer "no", it is a great time to confirm that you have the most up to date information). If they say that they have seen the emails but hasn't gotten around to moving over their donation, ask them if they need help & if they can move it over in the next few days.
Sample Emails from North Coast
Click the buttons below to view the sample emails from one of our current church partners.
Email 1 & 2 Template "New Giving Platform"
Hi (GIVER NAME),
We are excited to announce that we have a new giving platform and a new (CHURCH NAME) app. The new giving platform is called Tithely. It will be replacing all of our current online giving methods instead of (PREVIOUS GIVING PROVIDER).
Watch this video message from Pastor (INSERT NAME HERE) for more info as to why we have made this change.
We are contacting you because you have set up repeat giving with (Previous Giving Provider) which will be discontinued soon. We want to ensure that the transition to our new processor is smooth. Please help us out by taking the two steps below before (Put a Hard End Date).
Go to our website and set up your repeat giving.
Go To (Previous Giving Provider) and cancel your old repeat giving.
If you need help, contact our contribution team at (xxx) xxx-xxxx or (Insert Finance / Contributions Email Here) and we will respond as soon as possible.
Email 3 & 4 Template "Reminder About Your Repeat Giving"
"HI (GIVER NAME),
Thank you for your regular giving to (CHURCH NAME) each month. Your generosity allows us to reach people all over (CITY or COUNTY NAME), across the country and even globally. Thank you so much.
You might have heard that we are discontinuing (PREVIOUS GIVING PROVIDER) and are moving all online giving over to Tithely so that your donation dollars will go even further. We noticed you still have repeat giving set up in (PREVIOUS GIVING PROVIDER). Would you take a quick moment and help us transfer your current repeat giving from (PREVIOUS GIVING PROVIDER) to Tithely?
The steps are as follows:
1) Go to our website and set up your repeat giving.
2) Go To (Previous Giving Provider) and cancel your old repeat giving.
If you need help, contact our contribution team at (xxx) xxx-xxxx or (Insert Finance / Contributions Email Here)
Thanks again for partnering with us to make a difference in the kingdom."
Have a Transition Giving Landing Page On Your Website
We strongly recommend creating a transition giving landing page on your website for the first 2 months during the transition. When anyone hits the give button on your main page, have it link to a landing page similar to the example below. This helps create clarity for your church. It should clearly call out the transition in giving provider with the first button pointing new givers to the Tithely giving page, and the second button allowing existing recurring donors to cancel their current recurring gift so that they can set a new one up on Tithely.
The 4 Steps to Unleash Generosity Overview
Step 1: Getting Buy-In From Your Team
Step 3: Launching Your Custom Church App
Step 4: Launch Weekend & Beyond