At Tithely, we’re committed to supporting your ministry's mission. We understand that sometimes needs change—whether you’re consolidating duplicate accounts, removing a secondary location, or moving on to a different solution.
Our first priority is the success of our churches. While we're sad to see you go, we want to ensure that your transition—whether to a new platform or just a temporary break—is handled quickly and securely.
Important Things to Know
Authorized Requester: Only the Account Owner (AO) can authorize a full account cancellation. Other users will be directed to contact their AO.
Data Retention: Giving Data: Maintained for legal and compliance purposes. You will still receive pending transfers after cancellation.
Post-Cancellation Access: You may still log in to view historical giving transaction records to satisfy financial auditing and legal requirements.
Looking To Downgrade But Not Cancel Your Account?
If you want to keep your subscription to some products and not others, you can downgrade to the products you only want instead of canceling your whole account.
See Downgrade Your Subscriptions for more information on viewing and editing your subscriptions.
The Mandatory 5-Step Cancellation Process
If you are the Account Owner and have decided to close your account, you must complete these steps in order:
Step 1: Export Your Data
You must export your data before canceling, as access is revoked immediately upon closure.
- To learn how to export your data from Giving, follow the steps outlined in our help article.
- To learn how to export your data from People, follow the steps outlined in our help article.
- To learn how to export your data from Breeze, follow the steps outlined in Viewing and Exporting People from Elvanto.
- To learn how to export your data from Elvanto, follow the steps outlined in Exporting People.
Step 2: Downgrade Your Subscription
Ensure a clean closure by downgrading your subscription to Complete Giving ($0/month). See Downgrade Your Subscriptions for more info.
Step 3: Cancel Your Recurring Donations
You must cancel all recurring givers and notify them of the change. Follow the steps in Managing Recurring Giving Donations as an Admin.
Step 4: Disable Any Integrations
To keep your data secure, disconnect any third-party integrations. See How to Disable Integrations in Tithely Before Canceling Your Account for instructions.
Step 5: Complete the Cancellation Form
To finalize your request, you must complete the official form found HERE.
Specialized Scenarios & Support
For many requests, our team needs to provide manual assistance. Please use the chat bubble in the lower right-hand corner to reach out regarding the following:
| Situation | Action Required |
|---|---|
| Tithely 2.0 or 3.0 | Contact Support via chat to specify your version and intent to close. |
| Breeze-Only | These are self-service. Manage this in your Breeze dashboard. More info here. |
| Duplicate Accounts | Notify us via chat. Please specify if the duplicate has processed any transactions. |
| Secondary Locations | If closing one location but keeping the primary account, request "Secondary Location Removal" via chat. |
| Elvanto Legacy | These require specialized handling. Request "Legacy Elvanto" support via chat. |
| App / Chargify | If you have a custom app or Chargify billing, contact us to begin "Cancellation Processing." |
| Onboarding/CSM | If you have a Customer Success Manager or are facing onboarding challenges, we can assign a Success Specialist to help before you close. |
Tips for Faster Resolution
When reaching out to our team, please provide:
The Account Owner's Email.
The specific reason for the change (we value your feedback!).
Confirmation of which features or locations are being affected.
How Can I Access Data From a Cancelled Account?
Reach out to our support team using the chat to reopen your account for temporary access.
My account has been cancelled, but can I still log in?
If any transactions have occurred through your account—whether donations, payments, or other forms of transactions—these records must be preserved. It's not just a matter of record-keeping; it's a legal requirement for financial transparency and auditing purposes.
See more in Why can I log in to my cancelled Tithely account?