Summary: If your Tithely, Breeze, or other related church app is abruptly closing, freezing, or crashing, a simple fresh installation usually resolves the issue. Follow these steps to get your app running smoothly again.
Before You Begin
Have your login details ready: Deleting and reinstalling the app will log you out, so make sure you know your username and password before you begin.
Check for OS updates: Ensure your device's operating system (iOS or Android) is fully up to date, as older software can sometimes cause app compatibility issues.
Step-by-Step Instructions
Standard Troubleshooting (All Devices)
For most unexpected app crashes, a standard reinstall will clear out any temporary bugs.
Delete the app from your device's home screen.
Restart your phone completely by powering it fully off, waiting a few seconds, and turning it back on.
Open the App Store (Apple) or Google Play Store (Android).
Search for the app and Redownload it.
Advanced Troubleshooting for iOS (iPhones/iPads)
Sometimes iPhones hold onto "hidden" corrupted app data even after you delete the app from your home screen. If the standard method above didn't fix the crash, follow these steps to force a deep deletion.
Open your iPhone Settings.
Tap on General.
Tap on iPhone Storage.
Scroll down the list and Select the app that is crashing (e.g., Tithely, Breeze Check-In).
Tap Delete App. (Note: Do not tap 'Offload App', as this will retain the hidden data causing the crash).
Restart your iPhone one more time to clear the device's memory.
Open the App Store and Download the app again.
Advanced Troubleshooting for Android
Similar to iPhones, Android devices can hold onto cached files that survive a standard uninstall. Follow these steps to completely clear the app's storage before deleting it.
Open your Android Settings.
Tap on Apps (or Apps & Notifications, depending on your device).
Scroll down and Select the app that is crashing.
Tap on Storage (or Storage & Cache).
Tap Clear Data or Clear Storage. (This is the critical step to wipe out the corrupted files).
Go back one screen and tap Uninstall.
Restart your Android phone completely.
Open the Google Play Store and Download the app again.
Troubleshooting & FAQs
Why is restarting my phone an important step? Restarting your device clears out its temporary memory (RAM). This ensures that no lingering, corrupted files from the old app installation interfere with the fresh download.
What is the difference between Offloading and Deleting an app on iOS? Offloading removes the app itself but keeps its documents and data saved on your phone. Deleting the app removes absolutely everything. When fixing a crash, we want to delete everything to ensure no corrupted files are left behind.
What if the app is still crashing after following these steps? If a deep delete and reinstall doesn't solve the problem, please reach out to our Support team. Be sure to include your specific device model (e.g., iPhone 15 Pro, Samsung Galaxy S23) and the current software version it is running so our developers can investigate.