User Permissions needed to access Giving
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.
Issuing a Refund in 1.0
-
Login to your Tithely account.
- Click Giving and then select Back to Tithely 1.0
- Click on the My Churches tab on the left side of the screen.
-
Click on View Giving Statements
-
For the transaction you're looking to refund, click on the orange button located to the right of each credit/debit card gift.
Refunds issued will include the FULL transaction amount and all Tithely fees.
Important Notes
- Once a refund has been given, it will take around 7-10 business days for the funds to be returned to the donor's account.
- All bank (ACH) transactions have to be refunded by the Tithely team.
- Bank donations that were given over 90 days ago cannot be refunded.
If you have an ACH account that needs to be refunded, please get in touch with our team.