Tithely Pay Card Reader Maintenance

Regular maintenance is key to ensuring optimal performance and longevity of your card reader. In this article, we'll provide you with essential maintenance tips and best practices to keep your Tithely Pay Card Reader in top condition. From inspection to troubleshooting common issues, we've got you covered.

If you are troubleshooting errors with your M2 card reader, please refer to these articles:

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Image courtesy of Stripe.com

Tithely Pay Connects to both BBPOS and the M2 card readers. M2 is the only available card reader for purchase through the Tithely Pay app. If you are using our BBPOS card reader please reference these articles for troubleshooting. 

How often should I charge the Tithely Card Reader?

With typical usage, you should fully charge the reader every day. You can quickly find out how much battery is left on your reader by referencing the LED lights that appear on the reader.

 

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Image courtesy of Stripe.com

How do I turn off the Tithely Pay Card Reader?

Turn on your card reader by pressing and releasing the power button on the side of the reader. The reader will beep twice and the LED lights will turn on for 2 seconds. The reader will stay on and waits for a Bluetooth connection for five minutes before turning off again.

 

Once connected, the reader will automatically turn off after 10 hours of inactivity. You can turn off the reader by pressing and holding the power button on the side of the reader for four seconds. You do not need to turn off the reader to conserve power. You will know the reader is turning off when all four LED lights, light up and one by one turn off. 

 

How do I keep the Tithely Pay Reader updated?

Software updates will periodically be released for the Tithely Card Reader for improvements, including required security updates. Each reader must be manually updated (using Tithely Pay), though the updates are infrequent.

Tithely Pay will notify you within the app whenever an update is required.
Note: Updates are mandatory since they will often include security updates, so when prompted to update, you must accept the update or the Tithely Card Reader will be disconnected until you are prompted to update again.

The update process will take a few minutes and you can view the update progress at the top of the screen where you normally view the battery status.

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