This article guides Tithely donors on how to resolve issues stemming from having duplicate donation accounts. It provides a clear, step-by-step process for choosing a primary account, managing recurring gifts across both, and contacting their church administrator to be aware of the two donor profiles. Readers will learn how to streamline their giving experience, understanding that while giving history may temporarily appear separate, their church can issue a single, combined tax statement.
1. Choose Your Main Account
Decide which account you prefer to use going forward. Consider which email address you use most often or which account holds any existing recurring donations.
2. Manage Your Recurring Giving (if applicable)
- Cancel: If you have recurring donations set up on the account you don't want to use, be sure to cancel them.
- Set up: If you want to continue recurring giving, set up a new plan on the account you do want to use.
- Need help? If you're unable to access an account with recurring donations (e.g., due to a mistyped email address), your church administrator can cancel or edit your recurring donations on your behalf.
3. Contact Your Church Administrator
Reach out to your church administrator and let them know you have duplicate accounts.
3. Enjoy a Giving Experience
Once this process is complete, you can continue supporting your church with the convenience of a single account. While you might need to check both accounts for your giving history this year, going forward, all your donations will be conveniently tracked in one place.
Tithely Tips to Tidy Up Your Accounts
To avoid accidentally using the wrong account in the future, here are a few Tithely tips:
- Remove saved logins: Check your browser or password manager for any saved logins for the account you won't be using and remove them.
- Log out: Make sure you're logged out of the account you no longer need on all your devices.
Can't my account just be deleted?
For security and legal reasons, accounts with donation history cannot be deleted.