An Overview of the Tithely Pay App

In this article, we'll provide an overview of the Tithely Pay App, highlighting its features and functionalities. Note: As Tithely Pay sunsets on May 11, 2026, we recommend transitioning to Square if your church is looking for a point-of-sale (POS) solution for in-person transactions. 

Processing a Payment in Tithely Pay

Learn how to process a credit, debit, Apple Pay, Google Pay or Samsung Pay payment in Tithely Pay below. 

1. Open the Tithely Pay app on your device and log in.
2. Connect your card reader.
   If you need help connecting your card reader please refer to these steps.
3. Ensure you are in the Kiosk section of the Tithely Pay app.
4. Enter the amount to charge and press “Purchase Now”. 
   Please Note: The minimum purchase amount is $1.00
5. Swipe/ Insert /Tap the card to be charged.
   Payment methods accepted are:
   • Credit Cards and AMEX
   • Debit Cards
   • Apple Pay
   • Google Pay
   • Samsung Pay
      
6. Tithely Pay will process the transaction and let you know if it was approved. This might take a few seconds. Once the payment is approved you're done! You can email a receipt if requested at this stage.
7. If there is a problem with the card you can enter card details manually by clicking the ‘Enter Manually’ option at the bottom of the screen.

Processing a Refund in Tithely Pay

In this article, we'll walk you through the steps to process refunds efficiently, ensuring a seamless experience for both you and your customers.

1. Open the Tithely Pay app on your device and log in.
2. Click the Activity section of the Tithely Pay app.
3. Find the purchase to refund.
   Note: If the transaction was recent, you may see it quickly in the activity view. If you don't, that's no problem! We’ve created filters to help with that.
   • To help you search for a specific transaction, Tithely Pay offers the ability to filter transactions:
     • To access the filtering options, press the filter button to the right of the “Activity” text at the top of the Activity section. Filter by:
       1. Cardholder name.
       2. The last 4 digits on the card.
       3. Specific date or date range.
4. Press the black button to the right of any transaction to refund the transaction.
5. When you press the button, the Tithely Pay app will ask you to confirm that you want to refund the transaction.
   Note: You can view additional purchase details by clicking the white portion of the purchase. You will also be able to send an email receipt or refund by clicking here as well.
6. Confirm the refund. Once a refund has been processed, the black button, you clicked to refund the purchase will be greyed out. This shows the refund is complete.
   Note: The customer can expect a refund back in their account in the next 3-5 business days.

An Overview of the Tithely Pay Cart

How to View the Cart

1. Open Cart: Click the Cart button located at the bottom right-hand corner of your screen on the iOS Tithely Pay app.

How to Clear the Cart

1. Clear Cart: To clear your cart, drag the round button and slide it to the right.

How to Delete a Product from the Cart

1. Open Cart: Click the Cart button.
2. Delete Item: Click the X button to the right of the item you wish to delete.

Alternatively, you can delete an item from the Shop dashboard:

1. Identify Item: Items already added to the cart will have a check mark and quantity in the upper left-hand corner of the image.
2. Click Image: Click on the item image and then click the delete button.

How to Change Product Quantities in the Cart

1. Open Cart: Click the Cart button and then click the quantity, or click the item from the Shop.
2. Adjust Quantity: Use the display to increase or decrease the quantity of the item.

By following these steps, you can easily manage your cart in the Tithely Pay app, ensuring a smooth and efficient shopping experience.

The Tithely Pay Shop

How to Access the Tithely Pay Shop

1. Open the Tithely Pay App: Launch your Tithely Pay app and log into your account.
2. Open the Shop Area: Click the Shop tab located in the bottom center of the screen.
3. Add Categories or Products: If you haven’t added categories or products yet, you’ll be prompted to do so. Click Add Items to Shop to create categories. 

How to Add Items to Your Cart

1. Access the Shop Dashboard: From the Shop dashboard, locate the item you want to add.
2. Add an Item: Tap the product image. A tab in the upper left-hand corner of the image will display a check mark and the quantity added, indicating it’s in your cart.
3. View Cart Items: The Shop title also shows the number of items in your cart.

How to Add Multiples of a Product

1. Select the Product: Tap the product image once to add a single item.
2. Add Multiples: Tap the product image twice to open an edit screen where you can add multiples of the same product quickly.

How to Find an Item by Category

1. Filter by Category: Use the row of categories under the Shop title to filter through categories and products.
2. Select Category: Tap on the desired category to view only the products belonging to that specific category.

How to Create and Edit Categories in the Pay Shop

1. Open the Tithely Pay app on your iOS device and log in.
2. Connect your card reader.
   Note: If you need help connecting your card reader please refer to these steps.
3. From the main dashboard, click the triple bar in the upper right-hand corner of the screen. The screen will slide to the left, allowing you to choose from a menu. From here, you can click Products to access Categories.
4. Follow the instructions below to guide you through how to create a new category, or update an exiting one.

How to Create a Category

1. At the bottom of the Categories list, click Add Product Category
2. Fill in the Category details:
   • Tap to add an image. This will allow you to add an image for the product.
   • Add a name that describes the product category
   • To add products to the new category, search or scroll to find a product or products, and then select the + button.
     Please Note: A product can belong to multiple categories.

3. Press the Save Product Category button.

   A category will display in the Category list, but not the Shop until products are added.

How to Edit a Category

1. From the Categories list, click on the category you'd like to edit.
2. Click Edit, in the upper right-hand corner of your screen.
3. Edit the Category details:  
   • Change the category image
   • Update the category name
   • To delete a product, search or scroll to find the product and select the X button
   • To add a new product to the category, select the + button
4. Press the Save Product Category