By default, users access your account via the custom URL. If you like, you can set up a custom domain to automatically redirect users from outside the software.

Setting up your Custom Domain in ChMS

Go to Settings and once the page loads click the Layouts link. Edit the Layout you wish to set the CNAME record for.

In the ‘Custom Domain’ heading, enter in the URL you want to use (e.g.

Setting up your CNAME record for your DNS Host

Depending on the DNS host you use, you may be able to add this record yourself, or you may need your host to add it for you. If you are not sure, get in touch with your hosting provider. Keep in mind that it is possible that your web host and your DNS host are different providers.

You will only need to add this CNAME record to your DNS records. For example, if your subdomain name set up for your church is ‘’, the CNAME Name would be ‘volunteers’.

For example, if you were setting this up using Cloudflare it would look like this:

Some DNS services require you to add a period (.) after the address, to make sure the CNAME record is saved for a separate domain name to the one registered for the church. The CNAME record would instead be

Editing DNS records (including CNAME) can take up to 48 hours to update. If you find that your DNS settings have not been updated after 48 hours, contact our support team to see of what other areas you’ll need to check.

Things not to enter

The CNAME record value should not be any of the following:

  • (assuming church is the domain of your account)

The only values you should be entering is or depending on your DNS provider’s settings.

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