There are a few ways you can change your password

  • If you have lost/forgotten your password
  • Change your password from the Member Area
  • Change your password from the Admin Area
  • If a user has forgotten their password

If you have lost/forgotten your password

To reset a lost or forgotten password, go to the login page that you usually use to access your account. You will see a link that says ‘I forgot my password’. Click this and it will take you through a couple of steps to reset your password.

If you have multiple accounts tied in for the email address, it will ask you which username you want to reset the password for.

Change your password from the Member Area

If you are logged into your account, go to the ‘My Profile’ link located at the top right-hand side of the page.

When the page loads, scroll down and find the area to edit your password. Enter your new password and click the ‘Save’ button for the change to come into effect.

Change your password from the Admin Area

If you wish to change your password from the Admin area, search for your profile and go to the ‘Account’ tab. On the top left area, you’ll see a form to enter your new password. Click ‘Save Account’.

If a user has forgotten their password

Search for a user’s profile in the Admin Area and go to their ‘Account’ tab.

From here, you can click on the box to Send Login Details to the user by email.

Click ‘Save Account’ and an email will be sent to the user.

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