Sites FAQ & Glossary

Updated: March 24, 2023 21:11

Can we give someone access to only edit a specific area of the website?

Yes! The Account Owner and Admin Users of the Tithely account can access the website directly from within the Tithely dashboard using the Sites link in the left side menu and will see all areas of the website.

Anyone other than the Account Owner or Tithely Admin users can access the website through the website domain (or staging domain) and use the login link found in the footer or by adding/login after the domain (ie: yourchurch.tithelysetup.com/login).

The Account Owner or Tithely Admins will need to create a user on the website for additional Site admins, when creating a site admin you will be able to set permissions for different areas of the website.

More Information: Accessing Your Tithely Site & Organization Groups and Adding a New User or Profile to Sites

How do I change my template?

Once you have completed The site builder there is no way to go back to select a different theme.
All templates have the same features and functionality the only difference is the aesthetics. The template is a great place to start and you can completely modify and customize the aesthetic within the Site Design area of the site.

For a walkthrough on how to change your styling to look like another template, check out our tutorial:

How do I upload my logo?

You can upload your church logo within the Design area of their site (Admin > Design > Logo).

More Information: Updating Your Website Logo and Favicon

Why is there a white box behind my logo?

If you notice a white box behind your logo, it is likely you have uploaded a jpg which doesn't have a transparent background. We recommend uploading a png with a transparent background.

Can I upload my own custom fonts?

At this time we do not offer the ability to upload custom fonts. Choose from several Google fonts that are preloaded onto the platform (Admin > Design > Fonts).

More Information: Fonts on Sites

I would like square buttons on my site but mine are round, can we change that?

The button style can be updated within the Design area of the site settings (Admin > Design > Buttons).

More Information: Overview of Site Design 🎥

We would like to use the Newsletter Feature but we don’t call it a newsletter, can we change the signup area to say “Weekly Bulletin”?

Absolutely. Most hardcoded language used on the Sites platform can be customized within the translations panel of the site settings (Admin > Settings > Translations). This is also true for changing the language of a site.

More Information: Translations and Multi-Language on Tithely Sites

How do we add more staff to our staff page?

Each staff person is added as a user and assigned to the Staff Group. Then using the User/People block all staff can profiles can be easily displayed on a page.

More Information: Organization Groups and Adding a New User or Profile to Sites & Re-ordering the Staff or Elder Page

I added a menu item but when I click on it it says “page not found,” help!

This typically occurs when the link to the page is incorrect. A page must first be created to be able to link to it.

More Information: Creating a New Page & Changing the Main Menu on Sites

There’s an image showing on my ministry page, how do I remove it?

Program (ministry page) thumbnails can be hidden on a program page. Keep in mind, the thumbnail is important as it displays on the associated Collection pages but can absolutely be hidden on an individual program page.

More Information: How to Hide Program Thumbnail Images

Can I copy a block to another page?

This is not possible at this time. You can clone (copy) a block to the same page.

More Information: Add and Edit Blocks on Sites

I create a page but want it to be a Program, is there a way to convert it to a Program?

This is not possible at this time.

Why have all our News (and Blog) posts dropped off the block on the homepage?

Posts are only relevant for a short period of time, for that reason news and blog posts older than 90 days will automatically no longer be displayed on a block.

More Information: Add a News Post to Sites

Is there a limit to how many pages or content we can upload to our website?

No limit. You can create an unlimited number of pages and upload as much content as you'd like.

We signed up for a website and we would also like to have custom emails, can you help?

Tithely does not provide custom email setup. We suggest exploring providers such as Google for Nonprofits.

More Information: Setting up Google Workspace for Nonprofit Using Your Domain

We have a large number of past sermons, how do we add those to our new website?

We have a one-time RSS importer for Sermons. Once imported, simply upload your sermons to the website each week.

More Information: Import Sermons Using the Sermon Importer in Tithely Sites

Does Tithely Sites support FTP?

No, Tithely Sites does not support File Transfer Protocol.

Glossary

Term	Definition
A Record	An A record is a type of DNS record that allows the domain to point to specific server. The “A” in “A record” stands for address.
Admin	A site admin is a user with admin permissions.
Analytics	Website tracking and statistics.
Block	Blocks are used to add content to any page.
Cache	Temporary storage of a website.
Collection	A collection of Programs.
Content	The content area of the site is a behind-the-scenes view of all content on the website (Example: Pages, collections, sermons).
CSS	CSS is a custom style sheet language.
Default Images	Images you upload to be used throughout the site when one is not available.
DNS	Domain name settings. This is essentially the control panel for the domain.
Domain Registrar	The company a domain is registered through.
Domain/URL	The website address - www.churchname.com.
Driver	Drivers are a legacy item used to add content to the homepage.
Element	Elements are found within Blocks. Elements are used to add additional content within a single block.
FAB (Frequent Action Button)	The FAB is the edit pencil found on the top left of every page (except the home page). It is used to edit page options and settings (Example: add event, edit SEO, etc.).
Favicon	Icon found in a browser tab.
Footer	The footer is the section at the very bottom of every page (this is not a block).
Head Code	Head code contains information about a web page's properties and links to external related files.
Header	The header is the top area of every page (note: this is not a block). The home page header is unique and includes a headline, sub-heading and a button. Page headers pull in the page title and associated information (ie: event info, blog publish date, etc). The homepage header includes two layout options, static (full-width) banner or a slideshow (not full-width).
Launched	Launched means a website is live with a unique domain and pointing to Tithe.ly servers.
Legacy	Version of Tithe.ly Sites prior to the release of Site Design.
Link	Links are URLs used when adding buttons, menus items, videos and more.
Maintenance Mode	With Maintenance Mode “On”, all guest to the website will be re-directed to a Temporarily Offline page. The Offline page displays your organizations contact information and a login link for admins.
Menu	Site navigation bar.
Meta Description	Meta descriptions are an HTML attribute providing a brief summary of the webpage. Google will often times display the meta description.
Meta Keywords	Meta Keywords are a type of meta tag that appear in the code of a webpage. The tag allows search engines to find your page and appear in search results. The single most important thing to keep in mind is to ensure that each keyword accurately reflects the content of your page.
Nameserver	Nameservers are part of an extensive database called the Domain Name System (DNS), which acts like a directory for devices and the IP addresses attached to them.
Organization Groups	Organizational groups are used to organize users into different groups (ie: staff, pastors, volunteers, speakers, etc).
Page Menu	A page menu is the horizontal menu that displays on a page. Vertical page menus appear on Programs.
Primary Domain	The domain customers use to launch their Tithe.ly Site. By default, the staging domain is used until the customer is ready to launch with their domain.
Program	Programs are nested under a Collection.
Redirects	A way to forward a URL to an alternate URL.
RSS Feed	RSS is a web feed that allows users and applications to access updates to websites in a standardized, computer-readable format.
SEO	Search Engine Optimization.
Site Builder	The primary admin who adds sites to the subscription is the only one who can navigate through the site builder. They click 'Sites' in their dashboard to start. They will enter general church information and select a template. This is used to create a staging site.
Site Design	The area of the website used to edit the design (ie: colors, fonts, logo, etc) of the website.
Slugs	A URL slug is the part of a URL or link that comes after the domain extension.
SSL	Protocols for establishing a secure connection.
Staging Site (staging domain)	The site that is created after the builder is complete. We give customers a staging domain such as churchname.tithelysetup.com.
Sticky Menu	A sticky menu is a fixed navigation menu that remains visible as the user scrolls down and moves about a site.
Subpage / Associated Pages	A page associated with a parent page or program.
Topbar Menu	This is the narrow menu at the top of the website (above the main menu), it is typically used as a secondary menu for social icon links and search bar.
Translations	The translations panel is used to change hard coded website language to the language of choice.
Unconfirmed - Subscribers	Newsletter subscribers that have not yet confirmed their subscription.
User	Someone who has access to the website or has a profile on the website for use on the staff page
Legacy	Legacy features (features built prior to Site Design) are not supported by our team.