User Permissions needed to access Giving
Account Owner, Admin, or Limited Access with access granted to the Giving Product. If you have additional questions please reference this article.
Issuing a Refund in 1.0
Login to your Tithely account.
- Click Giving and then select Back to Tithely 1.0
- Click on the My Churches tab on the left side of the screen.
Click on View Giving Statements
For the transaction you're looking to refund, click on the orange button located to the right of each credit/debit card gift.
Refunds issued will include the FULL transaction amount and all Tithely fees.
- Once a refund has been given, it will take around 7-10 business days for the funds to be return to the donor's account.
- All bank (ACH) transactions have to be refunded by the Tithely team.
- Bank donations that were given over 90 days ago cannot be refunded.
If you have an ACH account that needs to be refunded, please contact our team.