Common FAQs for Donors

How can I give to my church?

You can download the Tithely giving app where you will be able to find your church and give! It only takes a couple minutes to set up your account and then you'll be able to see your giving history and manage your account. You can also give online by visiting your churches website.
📄 More Information - How to Give to Your Church

Does it cost me anything to sign up?

Nope! It costs you nothing to give to your church using Tithely. You have the option to cover the fees associated with your donation should you so choose. 

Is my Credit / Debit card information secure?

Yes! We take data and payment information security very seriously. We store all sensitive financial information with bank level security. All information transmitted to our banking partner and on our site is done via an encrypted HTTPS (SSL) connection; and stored by our banking partner to PCI DSS Level 1 compliant standards.

📄 More Information - Tithely Security FAQ

How will my data be used?

Your personal data will never be sold, traded, or given out to third parties. The organization you are giving to will have access to your contact information. 

How will I know when my credit, debit, or ACH are charged?

Anytime you're charged, you will receive an email donation receipt.

How long does it take for my church to receive my gift?

It usually takes 2-3 days between the time you give and when it appears in your church's bank account. If you've given through ACH, it can take up to 10 days for the bank to process the charge.

What if I accidentally give the wrong amount?

If you make an accidental donation, please reach out to the church you've given to directly to request a refund.

Please Note: Refunds may take up to 7 business days to appear back in your account.

How do I edit my information?

You can download the Tithely giving app where you will manage and update all of your account information.

How do I change/cancel my recurring gift? 

In order to change your auto recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift.

📄 More Information - Editing and Deleting a Recurring Gift

How do I change/update my payment method?

If you already have an account with Tithely and would like to change your payment information, you can do so from the Tithely app or by logging into your account online and clicking on "Payment Methods" in the menu bar. You will need to delete your old form of payment and add a new one.

📄 More Information - Update or Remove a Payment Method