Tithely Card Reader
How often should I charge the Tithely Card Reader?
With typical usage, you should charge the reader after a few days of usage. A fully charged reader can run ~1000 transactions on a single charge.
How do I turn off the Tithely Card Reader?
The reader automatically turns off after 10 hours of inactivity. To turn off the reader manually, press, and hold the power button until the status light goes out.
What do the different LED lights on the Tithely Card Reader mean?
How much does a card reader cost?
If you would like to order a Tithely Pay Card Reader, you can do so directly through the app. Card Readers are $79 USD.
Please Note: The price includes shipping. If you order 5 or more card readers, the cost per unit will decrease.
If we order more than one chipper, will they be identified so we can assign them to different people, then in the back end see who 'sold' what?
There is no way to tag a device, so you cannot use a device to identify who processed a sale.
Availability
Will Pay work in other countries?
Tithely Pay is currently only available in the US, but we are already working on plans for other countries. We are actively working on bringing Pay to Canada.
Is it only an Apple App or is it also in Google Play Store?
Tithely Pay is available for iOS and Android.
Features
Will a drop-down be added for what type of purchase is made?
A few features need to be added in order for Products to be possible within Tithely Pay because these features are necessary in order for Products to function. Because of this, Products will not be available in the app until 2022.
Will a shopping cart feature be added in the future?
The ability to add values to a cart is the next thing on our roadmap and we are targeting late 2022. Once that is complete, we will then evaluate how soon we can add Products to the app.
Financial Details
What cards does Pay accept?
All major card brands are accepted, including AMEX.
What fees are charged when processing a transaction?
Fees can vary based on whether a credit card is used to process a transaction (this includes Apple Pay and Google Pay) or whether details are manually entered. The fees for these scenarios are:
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2.6% + $0.10 per transaction when a card used
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2.9% + $0.30 per transaction when card details are manually entered
Can we input sales tax?
This is something that will be added to Tithely Pay in the future, though we do not have a specific date.
How do you input state or provincial taxes?
Currently, this must be factored into the price manually. Eventually, there will be an option to set a tax that is applied to items that are sold, though we do not have a date set for when this will be added.
Can we customize the emailed receipt?
The email receipt is not customizable at this time, but it is absolutely something that we want to allow churches to customize with church branding.
Can we add a donation to an initial purchase?
It is against Apple App Store Guidelines to allow someone to donate in-app. Because of this, we cannot allow someone to donate at the time of purchase. By adding this ability within the email receipt, we are following Apple’s Guidelines while still offering the ability for someone to donate.
Does this report go into Tithely App's financial records?
You can view the sum of all Tithely Pay purchases within the deposits for a given day on your Tithely Dashboard. You can also view a breakdown of all purchases within the Tithely Pay app. Note that we will continue building out more details within the Giving Dashboard as we add more features to the Tithely Pay app.
Can you refund Tithely pay transactions from the Tithely Admin area?
The only way to refund a purchase is currently through the Tithely Pay app. Note that you can access the app from any iOS device, so if someone approaches you about a refund, you could pull out your iPhone and refund the purchase at any time even if the purchase was made from an iPad at a different location.