Check Scanning FAQ

Check Scanning is a feature that is being offered by Tithely to help Churches quickly deposit large amounts of checks.

What Hardware is needed for Check Scanning?

Tithely's Check Scanning feature requires one of the following approved Check Scanners:

What are the fees associated with Check Scanning?

$0.29 per check.

Any miscellaneous charges from ProfitStars will also be passed onto the customer if incurred. These include:

What countries is Check Scanning available in?

Check Scanning is currently available for United States churches.

What is a Scanned Batch?

There are a few important concepts to keep in mind regarding your Check Scanning area:

  • Scanned Batches

    • These are your checks that are scanned together. You'll be able to name your batches in the Check Scanning portal, for example, "Sunday Service July 26, 2020" or "Raffle Entries August 3, 2020".

  • Checks

    • Each Scanned Batch is a collection of several scanned checks. You will mark where each check's allocations of funds, amounts, and locations.
  • Deposits

    • Deposits will not be displayed within the Check Scanning area, but it is important to note that a Scanned Batch is not the same as a Deposit.

What is in my Check Scanning area?

In the Check Scanning section within the Giving Menu, you'll find three sub-nav items:

  • Batches
    • Where you can find your Scanned Batches and checks, this will also be the area where you'll allocate scanned checks to funds and locations.
  • Portal

    • This is the link that will open the area to scan your checks.
  • Settings

    • The area to enter your information to gain access to Check Scanning.

I've submitted my information in the settings area. What should I do now?

There will be a short review process to approve your account to use the Check Scanning feature. Once we receive approval, we will unlock your account, and it will be ready to be used. This can take 7-10 business days. 

I've opened my portal, and my Check Scanner won't work?

The most common solution is to make sure that you're using a fully updated version of Google Chrome, which is the only internet browser compatible with the Check Scanning software. Another issue may be with Apple's latest OS release Catalina, which may not be compatible with some Check Scanner's firmware.

I've scanned in my checks. Now what?

Once your checks have been scanned, you can return to the Batches area to begin the allocation process. There may be a brief delay between the checks being scanned and them appearing in your Batches, especially if there needs to be some manual review of check amounts.

Some of my scanned checks have failed; what should I do?

If some checks in a batch have failed, then you'll need to re-scan them in the Check Scanning portal as part of another Scanned Batch.

Is there a way to remove a Batch from my Batches List once I've finished processing them?

Your scanned batches will automatically mark themselves as done once you have allocated all the checks within the batch. But there will still be a record of each Scanned Batch even after allocations are completed.

Can I buy a check scanner from you?

While you cannot purchase a check scanner directly from our site, we will offer resources to help point you towards the scanner that best fits your church’s needs.

Is there an app I can use to scan checks?

We currently do not offer the ability to scan checks through a mobile app.

What is a reserve account? 

Some accounts might be required to have a reserve account in order to use the Check Scanning by Profit Share. If you need to have a reserve account you will hear from our team after your application has processed letting you know more details about the reserve account and the amount of funds you need to have available in the reserve account in order to use check scanning. 

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