Donor Frequently Asked Questions (FAQ) Tithely Giving App

Introduction:
This article provides clarity on some questions donors may have about the new and improved Tithely Giving App.

Frequently Asked Questions (FAQ)

• Why does the App look different?
  • The new and improved Tithely Giving App available for iOS (Android coming soon!) is now a black icon with a green leaf (previously it was a green icon with a white leaf). 
• Why do I have to login again?
  • With the new app comes new security features to enhance the safety of your information! This means you will likely need to sign in with your email and phone number the first time you open the new app. After that, you should be able to login with just your PIN Number.
    • Need to reset your PIN or Password? Refer to this article: How to Edit My Tithely Giving Donor Account Details in The Tithely App
    • FaceID for subsequent logins - COMING SOON
• My Giving History is missing, what happened?

  • Your Giving History is specific to the church location you are currently viewing. If you've donated to other churches, you will need to access their respective giving history to review contributions made to them. Learn more here: Viewing Your Giving History In The Tithely Giving App

• Where are my saved Payment Methods?
  • Once you are logged into your account and selected the church or organization you normally give to, your payment methods should populate automatically. If not, you'll want to add them back in.
    • Adding a Payment Method to your Donor Account In The Tithely App
    • Removing a Payment Method from your Donor Account In The Tithely App
• What happened to Multi-Fund Giving?
  • Some donors became accustomed to using the app to donate to multiple different funds at one time. While our updated version of the Giving App does not currently provide this ability, you can quickly and easily donate again using your stored payment methods. We will be bringing this feature in, and hope to release it later this year.