Error Guide: Cannot read properties of undefined (reading 'id') 

Encountering the "Cannot read properties of undefined" error on This guide offers solutions. Learn to troubleshoot and resolve this issue, ensuring smooth navigation and use of the platform. Discover common causes and step-by-step instructions for resolving the error, empowering users to make donations seamlessly.

If you encounter this error, it's possible you're in the admin portal of Tithely. Follow these steps to get back to your donor account.

Cannot read properties of undefined (reading 'id') 2023-08-14 at 8.17.02 AM.jpg

  1. Log Out of the Admin Portal: If you're in the admin portal, you'll need to log out first. Look for the logout option in the upper right-hand corner and click on it.

  2. Log Into the Donor Account:

    1. Go to

    2. Log into your Tithely account by clicking the “Log in/Sign up” link in the top right corner and entering your login information.