My gift won't go through, I get an 'Oops' message?

How to Resolve the 'Oops' Message When Your Gift Won't Process on Tithely

Encountering an "Oops" message when trying to make a donation can be frustrating. If your gift isn’t going through on Tithely, here are steps to help troubleshoot and resolve the issue:

1. Double-Check with Your Bank or Card Company:

It's often a good first step to ensure there are no external issues with your payment method.

  • Action Step: Reach out to your bank or card company. Confirm if they've noticed any declined transactions or if there are other reasons that might prevent a successful donation.

2. Understand the Fail Reason with Tithely:

While Tithely might not always have an in-depth explanation, we can occasionally shed light on why a gift failed.

  • Action Step: Contact the Tithely support team. We'll provide as much detail as possible about the fail reason, even if it's just to confirm that the issue isn't on our end.

3. Try a Different Payment Method or Retry:

Sometimes, a simple retry can resolve the issue. If not, you might want to consider using an alternate payment method.

  • Action Step: If your first attempt didn't succeed, wait a moment and then try processing the gift again. If it still doesn’t work, consider using a different credit card or payment method.

It's essential always to ensure your payment details are current and accurate. Regularly monitor your transactions and reach out for support if issues persist.

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