Tithely supports both the BBPOS and M2 card readers. Though there will not be any future updates to the BBPOS card reader Tithely will still support this card reader and you should not experience any issues while using this card reader with Tithely Pay.
Connecting your Tithely Pay Card Reader with Tithely Pay
Before you begin please charge the Tithely Pay Card Reader.
Connect the USB cable to the reader’s Micro-USB port and fully charge the reader. The reader LED will flash alternating red and magenta lights ( 🔴🟣🔴🟣) alternating) when charging.
- Turn on the reader Press and release the power button. The reader will start to flash blue lights ( 🔵, flashing).
Open the Tithely Pay App on your iOS device and login.
If you do not have the Tithely Pay App on your iOS device yet you will need to download it.
Allow location services and Bluetooth within Tithely Pay Open the Tithely Pay app and enable Bluetooth and location to be accessed when using the app (this is required).
DO NOT pair the reader via the Bluetooth setting on your iOS device.
- Confirm the reader is paired The card reader LED emits a steady blue, showing that it has successfully paired to the iOS Device. You can see the battery status shown at the top of the screen in Tithe.ly Pay if the reader is paired correctly. You’re now ready to collect payments! 🎉
You should stay close to the reader in order to remain paired, the reader has a range of 10-20 feet.
Please Note: When the reader is connected to an iOS Device, its status light shines steady blue 🔵. If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing blue 🔵at 5-second intervals.
The reader stays connected to the device while in standby and automatically exits standby mode when you resume activity.
Maintenance of BBPOS Card Reader
General maintenance tips for your Tithely Pay card reader are below. If you are troubleshooting errors with your card reader, please refer to these articles:
- What to do if you can’t connect the Tithely Pay Card Reader to Tithely Pay
- What to do if your Tithely Pay Card Reader won't turn on
How often should I charge the Tithely Card Reader?
With typical usage, you should charge the reader after a few days of usage. A fully charged reader can run approximately 1000 transactions on a single charge.
How do I turn off the Tithely Pay Card Reader?
The reader automatically turns off after 10 hours of inactivity. To turn off the reader manually, press, and hold the power button until the status light goes out.
How do I keep the Tithely Pay Reader updated?
Software updates will periodically be released for the Tithely Card Reader for improvements, including required security updates. Each reader must be manually updated (using Tithely Pay), though the updates are infrequent.
Tithely Pay will notify you within the app whenever an update is required.
Note: Updates are mandatory since they will often include security updates, so when prompted to update, you must accept the update or the Tithely Card Reader will be disconnected until you are prompted to update again.
The update process will take a few minutes and you can view the update progress at the top of the screen where you normally view the battery status.
What do the different lights mean?
While setting up and maintaining your card reader you may notice flashing lights on the top of your reader. These are very helpful for understanding what is going on and providing information on if the battery is low on your device. Check out the cart below to learn what these light patterns mean.
Each reader comes with the following components:
- Tithely Pay Card Reader - this is what you will present to the customer to pay for the card, through swipe (magnetic strip), dip (insert the card to read the pin), or contactless tap (such as Apple Pay or Google Pay).
- USB charging cable for the reader
- Lanyard to hook onto the reader so you can wear it around your neck
- Double-sided tape if you’d like to keep the reader in a fixed spot