Organization administrators can issue a refund for transactions in Tithe.ly by following the below steps:
- Login to your Tithe.ly admin account.
- Click on the “My Churches” tab on the left side of the screen.
- Click on “View Giving Statements”.
- For the transaction you're looking to refund, click on the red button located to the right of each gift.
Refunds issued will include the FULL transaction amount and all Tithe.ly fees.
Note: Once a refund has been given, it will take around 7-10 business days for the funds to be return to the donor's account.