Issuing a refund in is just a few quick steps! Use the quick menu below to see more information on how to process Credit or Debit/ACH refunds.

Quick Menu:

How to Issue a Credit Card Refund to a Donor

How to have a Debit/ACH Refund issued to a Donor

If you are looking to refund a Pay purchase, please view this article.

Important Note: Admins cannot refund more than 5 donations in a 24 hour period. If you need to refund more than 5 donations please reach out to

Credit Refunds

How to Issue a Credit Card Refund to a Donor

  1. Login to your Admin account.

  2. Select Giving on the left-hand menu.

  3. Select Transactions from the Giving menu.

  4. Locate the transaction you need to refund in your transactions list. You can use the Search function to quickly search the donors name or email address.

  5. Click into the transaction.

  6. A Details card will open outlining all the details of the transaction. If the transaction is within 90 days you will see a Refund button along the bottom.

    Click the Refund button.

  7. You're done! 🎉

    Please Note:

    • Refunds issued will include the FULL transaction amount and all fees.

    • Once a refund has been issued, it will take 7-10 business days for the funds to be returned to the donor's account.

Important Note:
Refunds can only be issued for transactions within 90 days of the transaction date.

Debit/ACH Refunds

All bank (ACH) transactions have to be refunded by the team.
Bank donations that were given over 90 days ago will not be able to be refunded.
If you have an ACH account that needs to be refunded, please contact us at or by clicking on the chat bubble in the lower right corner!

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