How to Start a New Conversation From the Messaging Inbox

  1. Login to your Admin account.

  2. Select Messaging from the left-hand menu.

  3. Select Inbox from the Messaging menu.

  4. Click the 'New Conversation' button.

    • 'New Conversation' button appears in the upper right of the window when no existing message is selected.

    • 'New Conversation' condensed button (paper + pencil icon) appears within the first card when a conversation is open.

  5. Find the contact you'd like to send a message to.

    Needing to add a new contact? Learn how to add a new contact.

  6. Click the paper airplane icon (far right side of the screen).

  7. Write your message.

  8. Select SMS/Email (in message field).

  9. Click the Send button (green paper airplane).

đź“„ More Information: To learn more about the Messaging Inbox, check out our Messaging Inbox Overview article.

Need more help?

Reach out to our support team by clicking the chat bubble in the lower right hand corner of the screen, or by emailing

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